Credit card or prepaid card Complaints in California
California consumers have filed 29,757 complaints about credit card or prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 29,757 credit card or prepaid card complaints from California.
- Bank of America, National Association has the most complaints (4,318).
- Most common issue: Problem with a purchase shown on your statement.
29,757 Total credit card or prepaid card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card or prepaid card in California
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 4,318 | 14.5% |
| Citibank, N.A. | 4,136 | 13.9% |
| Capital One Financial Corporation | 3,293 | 11.1% |
| JPMorgan Chase & Co. | 3,187 | 10.7% |
| American Express Company | 2,033 | 6.8% |
| Synchrony Financial | 2,002 | 6.7% |
| Wells Fargo & Company | 1,270 | 4.3% |
| Bread Financial Holdings, Inc. | 1,198 | 4.0% |
| Barclays Bank Delaware | 1,070 | 3.6% |
| Discover Bank | 1,016 | 3.4% |
| U.S. Bancorp | 900 | 3.0% |
| Goldman Sachs Bank USA | 456 | 1.5% |
| TD Bank US Holding Company | 432 | 1.5% |
| Netspend Corporation | 346 | 1.2% |
| Comerica | 343 | 1.2% |
| Incomm Holdings Inc. | 188 | 0.6% |
| Navy Federal Credit Union | 175 | 0.6% |
| United Services Automobile Association | 167 | 0.6% |
| Experian Information Solutions Inc. | 161 | 0.5% |
| Equifax, Inc. | 147 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card or prepaid card complaints from California.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 20,857 | 70.1% |
| Closed with monetary relief | 5,782 | 19.4% |
| Closed with non-monetary relief | 3,101 | 10.4% |
| Untimely response | 17 | 0.1% |
Frequently Asked Questions
-
How many Credit card or prepaid card complaints have been filed in California?
29,757 complaints about credit card or prepaid card have been filed from California.
-
Which company gets the most credit card or prepaid card complaints in California?
Bank of America, National Association leads with 4,318 credit card or prepaid card complaints in California.
-
What is the most common issue with credit card or prepaid card in California?
The most frequently reported issue is Problem with a purchase shown on your statement with 7,868 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.