First Interstate Bancsystem, Inc. Consumer Complaints
First Interstate Bancsystem, Inc. has received 235 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 235 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (120).
- Timely response rate: 92.3%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Interstate Bancsystem, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 120 | 51.1% |
| Mortgage | 32 | 13.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 28 | 11.9% |
| Credit card | 11 | 4.7% |
| Credit reporting or other personal consumer reports | 11 | 4.7% |
| Vehicle loan or lease | 10 | 4.3% |
| Money transfer, virtual currency, or money service | 9 | 3.8% |
| Credit card or prepaid card | 6 | 2.6% |
| Debt collection | 4 | 1.7% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.9% |
| Debt or credit management | 1 | 0.4% |
| Prepaid card | 1 | 0.4% |
Most Common Issues
These are the specific issues consumers most frequently report about First Interstate Bancsystem, Inc..
Company Response Breakdown
When consumers file complaints, First Interstate Bancsystem, Inc. responds in one of several ways. The breakdown below shows how First Interstate Bancsystem, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 214 | 91.1% |
| Closed with monetary relief | 19 | 8.1% |
| In progress | 2 | 0.9% |
Complaints by State
Top states where consumers have filed complaints against First Interstate Bancsystem, Inc..
| State | Complaints |
|---|---|
| Montana | 43 |
| South Dakota | 28 |
| Oregon | 27 |
| Washington | 20 |
| Wyoming | 18 |
| Nebraska | 15 |
| Iowa | 13 |
| Idaho | 12 |
| California | 11 |
| Arizona | 9 |
| Georgia | 8 |
| Minnesota | 6 |
| Colorado | 5 |
| Florida | 3 |
| Pennsylvania | 3 |
| Kansas | 2 |
| North Dakota | 2 |
| Texas | 2 |
| Massachusetts | 1 |
| Missouri | 1 |
Your Rights
What to do if you have a complaint against First Interstate Bancsystem, Inc.
- Contact First Interstate Bancsystem, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does First Interstate Bancsystem, Inc. have?
First Interstate Bancsystem, Inc. has 235 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First Interstate Bancsystem, Inc.?
The most common issue reported is Managing an account with 76 complaints.
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How do I file a complaint against First Interstate Bancsystem, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Interstate Bancsystem, Inc. respond to complaints on time?
First Interstate Bancsystem, Inc. has a 92.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.