Washington Consumer Complaints
Consumers in Washington have filed 133,756 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Apr 16, 2026Key Takeaways
- 133,756 total complaints from Washington.
- 17.1 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in Washington
Financial product categories with the most complaints from Washington consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 65,193 | 48.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 16,057 | 12.0% |
| Debt collection | 13,369 | 10.0% |
| Mortgage | 10,078 | 7.5% |
| Checking or savings account | 6,406 | 4.8% |
| Credit card | 5,355 | 4.0% |
| Credit card or prepaid card | 4,056 | 3.0% |
| Student loan | 3,028 | 2.3% |
| Money transfer, virtual currency, or money service | 2,876 | 2.2% |
| Credit reporting | 2,520 | 1.9% |
| Bank account or service | 1,597 | 1.2% |
| Vehicle loan or lease | 984 | 0.7% |
| Payday loan, title loan, or personal loan | 532 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 486 | 0.4% |
| Consumer Loan | 454 | 0.3% |
| Prepaid card | 421 | 0.3% |
| Debt or credit management | 118 | 0.1% |
| Money transfers | 117 | 0.1% |
| Payday loan | 89 | 0.1% |
| Other financial service | 19 | 0.0% |
Most-Complained-About Companies in Washington
These companies receive the most complaints from consumers in Washington.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 27,806 |
| TransUnion Intermediate Holdings, Inc. | 27,049 |
| Experian Information Solutions Inc. | 23,528 |
| Bank of America, National Association | 4,184 |
| JPMorgan Chase & Co. | 3,267 |
| Wells Fargo & Company | 2,949 |
| Citibank, N.A. | 2,346 |
| Capital One Financial Corporation | 2,029 |
| U.S. Bancorp | 1,613 |
| Navient Solutions, LLC. | 1,251 |
| American Express Company | 1,136 |
| Synchrony Financial | 1,101 |
| Paypal Holdings, Inc | 771 |
| Ocwen Financial Corporation | 756 |
| Encore Capital Group Inc. | 707 |
| Portfolio Recovery Associates, LLC | 694 |
| Block, Inc. | 689 |
| Keycorp | 689 |
| Boeing Employees' Credit Union | 664 |
| Bread Financial Holdings, Inc. | 565 |
| Discover Bank | 542 |
| Navy Federal Credit Union | 525 |
| Mohela | 519 |
| CL Holdings LLC | 500 |
| Resurgent Capital Services L.P. | 482 |
Common Issues in Washington
File a Complaint in Washington
If you're having an issue with a financial company in Washington, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Washington Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Washington
Frequently Asked Questions
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How many consumer complaints have been filed in Washington?
133,756 consumer complaints from Washington have been filed with the CFPB. This represents a per-capita rate of 17.1 complaints per 1,000 residents.
-
What is the most common complaint in Washington?
The most common product category for complaints in Washington is Credit reporting or other personal consumer reports with 65,193 complaints.
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Which company gets the most complaints in Washington?
Equifax, Inc. leads with 27,806 complaints from Washington consumers. View their full complaint profile.
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How do I file a consumer complaint in Washington?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Washington Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.