Consumer Loan Complaints in Florida
Florida consumers have filed 2,526 complaints about consumer loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 2,526 consumer loan complaints from Florida.
- Santander Consumer USA Holdings Inc. has the most complaints (278).
- Most common issue: Managing the loan or lease.
2,526 Total consumer loan complaints
30 Companies involved
15 Distinct issues
Top Companies for Consumer Loan in Florida
| Company | Complaints | % of Total |
|---|---|---|
| Santander Consumer USA Holdings Inc. | 278 | 11.0% |
| Ally Financial Inc. | 211 | 8.4% |
| Wells Fargo & Company | 164 | 6.5% |
| Capital One Financial Corporation | 82 | 3.2% |
| Bank of America, National Association | 72 | 2.9% |
| JPMorgan Chase & Co. | 70 | 2.8% |
| Synchrony Financial | 69 | 2.7% |
| Hyundai Capital America | 63 | 2.5% |
| World Omni Financial Corp. | 59 | 2.3% |
| American Honda Finance Corp. | 51 | 2.0% |
| General Motors Financial Company, Inc. | 50 | 2.0% |
| SunTrust Banks, Inc. | 50 | 2.0% |
| Westlake Services, LLC | 49 | 1.9% |
| OneMain Financial Holdings, LLC. | 47 | 1.9% |
| TD Bank US Holding Company | 45 | 1.8% |
| Citibank, N.A. | 42 | 1.7% |
| DriveTime | 41 | 1.6% |
| Bb&t Corporation | 39 | 1.5% |
| Toyota Motor Credit Corporation | 37 | 1.5% |
| BMW Financial Services NA, LLC | 35 | 1.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to consumer loan complaints from Florida.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,054 | 81.3% |
| Closed with non-monetary relief | 191 | 7.6% |
| Closed with monetary relief | 177 | 7% |
| Closed | 54 | 2.1% |
| Closed without relief | 23 | 0.9% |
| Untimely response | 18 | 0.7% |
| Closed with relief | 9 | 0.4% |
Frequently Asked Questions
-
How many Consumer Loan complaints have been filed in Florida?
2,526 complaints about consumer loan have been filed from Florida.
-
Which company gets the most consumer loan complaints in Florida?
Santander Consumer USA Holdings Inc. leads with 278 consumer loan complaints in Florida.
-
What is the most common issue with consumer loan in Florida?
The most frequently reported issue is Managing the loan or lease with 1,280 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.