DriveTime Consumer Complaints
DriveTime has received 1,079 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,079 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (278).
- Timely response rate: 96.7%.
- Consumer disputed rate: 17.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against DriveTime break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 278 | 25.8% |
| Consumer Loan | 257 | 23.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 229 | 21.2% |
| Credit reporting or other personal consumer reports | 176 | 16.3% |
| Debt collection | 127 | 11.8% |
| Credit reporting | 3 | 0.3% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.3% |
| Credit card or prepaid card | 2 | 0.2% |
| Payday loan, title loan, or personal loan | 2 | 0.2% |
| Bank account or service | 1 | 0.1% |
| Checking or savings account | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about DriveTime.
Company Response Breakdown
When consumers file complaints, DriveTime responds in one of several ways. The breakdown below shows how DriveTime has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,033 | 95.7% |
| Closed | 15 | 1.4% |
| Closed with non-monetary relief | 14 | 1.3% |
| In progress | 14 | 1.3% |
| Closed with monetary relief | 3 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against DriveTime.
| State | Complaints |
|---|---|
| Florida | 157 |
| Georgia | 155 |
| Texas | 131 |
| California | 90 |
| North Carolina | 70 |
| Virginia | 48 |
| Pennsylvania | 42 |
| South Carolina | 34 |
| Illinois | 32 |
| Alabama | 29 |
| Maryland | 28 |
| Ohio | 28 |
| Arizona | 25 |
| Nevada | 25 |
| Tennessee | 25 |
| Indiana | 14 |
| Colorado | 12 |
| Michigan | 12 |
| Missouri | 12 |
| New Jersey | 12 |
Your Rights
What to do if you have a complaint against DriveTime
- Contact DriveTime directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does DriveTime have?
DriveTime has 1,079 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about DriveTime?
The most common issue reported is Improper use of your report with 256 complaints.
-
How do I file a complaint against DriveTime?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does DriveTime respond to complaints on time?
DriveTime has a 96.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.