Bank account or service Complaints in Illinois
Illinois consumers have filed 3,611 complaints about bank account or service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 3,611 bank account or service complaints from Illinois.
- JPMorgan Chase & Co. has the most complaints (797).
- Most common issue: Account opening, closing, or management.
3,611 Total bank account or service complaints
30 Companies involved
5 Distinct issues
Top Companies for Bank account or service in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| JPMorgan Chase & Co. | 797 | 22.1% |
| Bank of America, National Association | 462 | 12.8% |
| Tcf National Bank | 372 | 10.3% |
| U.S. Bancorp | 294 | 8.1% |
| Fifth Third Financial Corporation | 276 | 7.6% |
| PNC Bank N.A. | 264 | 7.3% |
| Citibank, N.A. | 250 | 6.9% |
| BMO Bank, N.A. | 123 | 3.4% |
| Wells Fargo & Company | 96 | 2.7% |
| Citizens Financial Group, Inc. | 91 | 2.5% |
| Regions Financial Corporation | 64 | 1.8% |
| Capital One Financial Corporation | 54 | 1.5% |
| United Services Automobile Association | 35 | 1.0% |
| Ally Financial Inc. | 34 | 0.9% |
| Associated Banc-corp | 31 | 0.9% |
| Paypal Holdings, Inc | 30 | 0.8% |
| Huntington National Bank, the - Firstmerit Bank, N.A. Branch | 29 | 0.8% |
| Synchrony Financial | 28 | 0.8% |
| SunTrust Banks, Inc. | 19 | 0.5% |
| Mb Financial, Inc. | 17 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to bank account or service complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,430 | 67.3% |
| Closed with monetary relief | 791 | 21.9% |
| Closed with non-monetary relief | 200 | 5.5% |
| Closed without relief | 84 | 2.3% |
| Closed with relief | 64 | 1.8% |
| Closed | 41 | 1.1% |
| Untimely response | 1 | 0% |
Frequently Asked Questions
-
How many Bank account or service complaints have been filed in Illinois?
3,611 complaints about bank account or service have been filed from Illinois.
-
Which company gets the most bank account or service complaints in Illinois?
JPMorgan Chase & Co. leads with 797 bank account or service complaints in Illinois.
-
What is the most common issue with bank account or service in Illinois?
The most frequently reported issue is Account opening, closing, or management with 1,544 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.