Checking or savings account Complaints in Massachusetts
Massachusetts consumers have filed 6,475 complaints about checking or savings account with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 6,475 checking or savings account complaints from Massachusetts.
- Bank of America, National Association has the most complaints (1,345).
- Most common issue: Managing an account.
6,475 Total checking or savings account complaints
30 Companies involved
11 Distinct issues
Top Companies for Checking or savings account in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 1,345 | 20.8% |
| Citizens Financial Group, Inc. | 984 | 15.2% |
| TD Bank US Holding Company | 517 | 8.0% |
| JPMorgan Chase & Co. | 377 | 5.8% |
| Capital One Financial Corporation | 375 | 5.8% |
| Citibank, N.A. | 287 | 4.4% |
| Santander Holdings USA, Inc. | 236 | 3.6% |
| Santander Bank, National Association | 223 | 3.4% |
| Chime Financial Inc | 193 | 3.0% |
| Wells Fargo & Company | 171 | 2.6% |
| Ally Financial Inc. | 90 | 1.4% |
| Goldman Sachs Bank USA | 90 | 1.4% |
| Paypal Holdings, Inc | 77 | 1.2% |
| Block, Inc. | 76 | 1.2% |
| M&t Bank Corporation | 74 | 1.1% |
| SoFi Technologies, Inc. | 70 | 1.1% |
| Navy Federal Credit Union | 67 | 1.0% |
| United Services Automobile Association | 65 | 1.0% |
| Webster Bank, National Association | 59 | 0.9% |
| Eastern Bankshares Inc. | 58 | 0.9% |
Common Issues
How Companies Respond
Breakdown of how companies respond to checking or savings account complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,771 | 73.7% |
| Closed with monetary relief | 1,285 | 19.8% |
| Closed with non-monetary relief | 339 | 5.2% |
| In progress | 71 | 1.1% |
| Untimely response | 9 | 0.1% |
Frequently Asked Questions
-
How many Checking or savings account complaints have been filed in Massachusetts?
6,475 complaints about checking or savings account have been filed from Massachusetts.
-
Which company gets the most checking or savings account complaints in Massachusetts?
Bank of America, National Association leads with 1,345 checking or savings account complaints in Massachusetts.
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What is the most common issue with checking or savings account in Massachusetts?
The most frequently reported issue is Managing an account with 3,759 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.