Webster Bank, National Association Consumer Complaints
Webster Bank, National Association has received 1,518 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,518 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (926).
- Timely response rate: 99.8%.
- Consumer disputed rate: 15.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Webster Bank, National Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 926 | 61.0% |
| Bank account or service | 228 | 15.0% |
| Mortgage | 198 | 13.0% |
| Money transfer, virtual currency, or money service | 62 | 4.1% |
| Debt collection | 25 | 1.6% |
| Credit card or prepaid card | 19 | 1.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 14 | 0.9% |
| Credit card | 11 | 0.7% |
| Payday loan, title loan, or personal loan | 11 | 0.7% |
| Credit reporting or other personal consumer reports | 8 | 0.5% |
| Payday loan, title loan, personal loan, or advance loan | 6 | 0.4% |
| Consumer Loan | 4 | 0.3% |
| Prepaid card | 3 | 0.2% |
| Vehicle loan or lease | 2 | 0.1% |
| Money transfers | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Webster Bank, National Association.
Company Response Breakdown
When consumers file complaints, Webster Bank, National Association responds in one of several ways. The breakdown below shows how Webster Bank, National Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,258 | 82.9% |
| Closed with monetary relief | 245 | 16.1% |
| Closed without relief | 8 | 0.5% |
| Closed with non-monetary relief | 4 | 0.3% |
| Closed with relief | 3 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Webster Bank, National Association.
| State | Complaints |
|---|---|
| Connecticut | 542 |
| New York | 195 |
| Massachusetts | 123 |
| California | 79 |
| Texas | 74 |
| Florida | 56 |
| Rhode Island | 34 |
| Georgia | 31 |
| Illinois | 31 |
| Virginia | 26 |
| Arizona | 24 |
| Colorado | 21 |
| North Carolina | 20 |
| Pennsylvania | 20 |
| Ohio | 18 |
| New Jersey | 17 |
| Washington | 17 |
| Maryland | 13 |
| Tennessee | 12 |
| Indiana | 10 |
Your Rights
What to do if you have a complaint against Webster Bank, National Association
- Contact Webster Bank, National Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Webster Bank, National Association have?
Webster Bank, National Association has 1,518 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Webster Bank, National Association?
The most common issue reported is Managing an account with 624 complaints.
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How do I file a complaint against Webster Bank, National Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Webster Bank, National Association respond to complaints on time?
Webster Bank, National Association has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.