Credit card Complaints in Massachusetts
Massachusetts consumers have filed 6,640 complaints about credit card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 6,640 credit card complaints from Massachusetts.
- Citibank, N.A. has the most complaints (991).
- Most common issue: Problem with a purchase shown on your statement.
6,640 Total credit card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Citibank, N.A. | 991 | 14.9% |
| Capital One Financial Corporation | 902 | 13.6% |
| JPMorgan Chase & Co. | 624 | 9.4% |
| Bank of America, National Association | 620 | 9.3% |
| Synchrony Financial | 524 | 7.9% |
| American Express Company | 492 | 7.4% |
| Barclays Bank Delaware | 307 | 4.6% |
| Discover Bank | 246 | 3.7% |
| Bread Financial Holdings, Inc. | 210 | 3.2% |
| Wells Fargo & Company | 161 | 2.4% |
| TD Bank US Holding Company | 159 | 2.4% |
| U.S. Bancorp | 158 | 2.4% |
| Goldman Sachs Bank USA | 144 | 2.2% |
| Experian Information Solutions Inc. | 134 | 2.0% |
| Equifax, Inc. | 130 | 2.0% |
| TransUnion Intermediate Holdings, Inc. | 128 | 1.9% |
| Citizens Financial Group, Inc. | 81 | 1.2% |
| Paypal Holdings, Inc | 52 | 0.8% |
| CLGF Holdco 1, LLC | 49 | 0.7% |
| United Services Automobile Association | 33 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,120 | 62% |
| Closed with monetary relief | 1,239 | 18.7% |
| Closed with non-monetary relief | 1,013 | 15.3% |
| Closed without relief | 107 | 1.6% |
| Closed with relief | 71 | 1.1% |
| In progress | 66 | 1% |
| Closed | 20 | 0.3% |
| Untimely response | 4 | 0.1% |
Frequently Asked Questions
-
How many Credit card complaints have been filed in Massachusetts?
6,640 complaints about credit card have been filed from Massachusetts.
-
Which company gets the most credit card complaints in Massachusetts?
Citibank, N.A. leads with 991 credit card complaints in Massachusetts.
-
What is the most common issue with credit card in Massachusetts?
The most frequently reported issue is Problem with a purchase shown on your statement with 1,161 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.