Vehicle loan or lease Complaints in Massachusetts
Massachusetts consumers have filed 1,599 complaints about vehicle loan or lease with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 1,599 vehicle loan or lease complaints from Massachusetts.
- Toyota Motor Credit Corporation has the most complaints (158).
- Most common issue: Managing the loan or lease.
1,599 Total vehicle loan or lease complaints
30 Companies involved
11 Distinct issues
Top Companies for Vehicle loan or lease in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Toyota Motor Credit Corporation | 158 | 9.9% |
| Ally Financial Inc. | 128 | 8.0% |
| Wells Fargo & Company | 112 | 7.0% |
| Hyundai Capital America | 97 | 6.1% |
| General Motors Financial Company, Inc. | 81 | 5.1% |
| Santander Consumer USA Holdings Inc. | 73 | 4.6% |
| Santander Holdings USA, Inc. | 71 | 4.4% |
| Nissan Motor Acceptance Company LLC | 69 | 4.3% |
| JPMorgan Chase & Co. | 65 | 4.1% |
| American Honda Finance Corp. | 62 | 3.9% |
| Westlake Services, LLC | 51 | 3.2% |
| Capital One Financial Corporation | 48 | 3.0% |
| Credit Acceptance Corporation | 44 | 2.8% |
| Bridgecrest Acceptance Corporation | 35 | 2.2% |
| TD Bank US Holding Company | 32 | 2.0% |
| Bank of America, National Association | 25 | 1.6% |
| United Services Automobile Association | 25 | 1.6% |
| VW Credit | 22 | 1.4% |
| Citizens Financial Group, Inc. | 21 | 1.3% |
| Mercedes Benz Financial Services | 18 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to vehicle loan or lease complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,406 | 87.9% |
| Closed with non-monetary relief | 117 | 7.3% |
| Closed with monetary relief | 57 | 3.6% |
| In progress | 15 | 0.9% |
| Untimely response | 4 | 0.3% |
Frequently Asked Questions
-
How many Vehicle loan or lease complaints have been filed in Massachusetts?
1,599 complaints about vehicle loan or lease have been filed from Massachusetts.
-
Which company gets the most vehicle loan or lease complaints in Massachusetts?
Toyota Motor Credit Corporation leads with 158 vehicle loan or lease complaints in Massachusetts.
-
What is the most common issue with vehicle loan or lease in Massachusetts?
The most frequently reported issue is Managing the loan or lease with 485 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.