Vehicle loan or lease Complaints in Massachusetts
Massachusetts consumers have filed 1,646 complaints about vehicle loan or lease with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 1,646 vehicle loan or lease complaints from Massachusetts.
- Toyota Motor Credit Corporation has the most complaints (161).
- Most common issue: Managing the loan or lease.
1,646 Total vehicle loan or lease complaints
30 Companies involved
11 Distinct issues
Top Companies for Vehicle loan or lease in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Toyota Motor Credit Corporation | 161 | 9.8% |
| Ally Financial Inc. | 131 | 8.0% |
| Wells Fargo & Company | 113 | 6.9% |
| Hyundai Capital America | 97 | 5.9% |
| General Motors Financial Company, Inc. | 81 | 4.9% |
| Santander Holdings USA, Inc. | 75 | 4.6% |
| Santander Consumer USA Holdings Inc. | 73 | 4.4% |
| Nissan Motor Acceptance Company LLC | 69 | 4.2% |
| American Honda Finance Corp. | 67 | 4.1% |
| JPMorgan Chase & Co. | 65 | 3.9% |
| Westlake Services, LLC | 59 | 3.6% |
| Capital One Financial Corporation | 49 | 3.0% |
| Credit Acceptance Corporation | 47 | 2.9% |
| Bridgecrest Acceptance Corporation | 35 | 2.1% |
| TD Bank US Holding Company | 32 | 1.9% |
| Bank of America, National Association | 26 | 1.6% |
| United Services Automobile Association | 25 | 1.5% |
| Mercedes Benz Financial Services | 22 | 1.3% |
| VW Credit | 22 | 1.3% |
| Citizens Financial Group, Inc. | 21 | 1.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to vehicle loan or lease complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,454 | 88.3% |
| Closed with non-monetary relief | 120 | 7.3% |
| Closed with monetary relief | 61 | 3.7% |
| In progress | 8 | 0.5% |
| Untimely response | 3 | 0.2% |
Frequently Asked Questions
-
How many Vehicle loan or lease complaints have been filed in Massachusetts?
1,646 complaints about vehicle loan or lease have been filed from Massachusetts.
-
Which company gets the most vehicle loan or lease complaints in Massachusetts?
Toyota Motor Credit Corporation leads with 161 vehicle loan or lease complaints in Massachusetts.
-
What is the most common issue with vehicle loan or lease in Massachusetts?
The most frequently reported issue is Managing the loan or lease with 506 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.