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FreeNetLaw Consumer Legal Reference

Ms Services LLC Consumer Complaints

Ms Services LLC has received 128 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.

Data last updated: Apr 16, 2026

Key Takeaways

  • 128 total complaints on file with the CFPB.
  • Most complaints are about Debt collection (97).
  • Timely response rate: 96.1%.
  • Consumer disputed rate: 35.3% of resolved complaints.
128 Total complaints
96.1% Timely response rate
35.3% Consumer disputed rate
Debt collection Most common product

Complaints by Product

The following table shows how complaints against Ms Services LLC break down by financial product category.

Product Complaints % of Total
Debt collection 97 75.8%
Credit reporting, credit repair services, or other personal consumer reports 27 21.1%
Student loan 2 1.6%
Checking or savings account 1 0.8%
Credit card or prepaid card 1 0.8%

Most Common Issues

These are the specific issues consumers most frequently report about Ms Services LLC.

Attempts to collect debt not owed 41
Incorrect information on your report 15
Written notification about debt 15
Communication tactics 13
Problem with a credit reporting company's investigation into an existing problem 11
Took or threatened to take negative or legal action 10
False statements or representation 7
Cont'd attempts collect debt not owed 5
Disclosure verification of debt 4
Issue where my lender is my school 2

Company Response Breakdown

When consumers file complaints, Ms Services LLC responds in one of several ways. The breakdown below shows how Ms Services LLC has resolved complaints.

Response Count Percentage
Closed with explanation 128 100%

Complaints by State

Top states where consumers have filed complaints against Ms Services LLC.

State Complaints
California 55
Wyoming 12
Colorado 9
Mississippi 5
Florida 4
Nevada 4
Georgia 3
Montana 3
Tennessee 3
Texas 3
Arizona 2
Iowa 2
North Carolina 2
Nebraska 2
New York 2
South Dakota 2
Utah 2
West Virginia 2
Idaho 1
Illinois 1

Your Rights

What to do if you have a complaint against Ms Services LLC

  1. Contact Ms Services LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Ms Services LLC have?

    Ms Services LLC has 128 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Ms Services LLC?

    The most common issue reported is Attempts to collect debt not owed with 41 complaints.

  • How do I file a complaint against Ms Services LLC?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Ms Services LLC respond to complaints on time?

    Ms Services LLC has a 96.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice. The information on this site is not a substitute for consultation with a licensed attorney. Laws vary by jurisdiction and change frequently. Always verify information with official sources and consult a qualified attorney for advice about your specific situation.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.