New York Consumer Complaints
Consumers in New York have filed 916,485 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 916,485 total complaints from New York.
- 46.8 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: TransUnion Intermediate Holdings, Inc..
Complaints by Product in New York
Financial product categories with the most complaints from New York consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 582,400 | 63.5% |
| Credit reporting, credit repair services, or other personal consumer reports | 132,786 | 14.5% |
| Debt collection | 52,492 | 5.7% |
| Checking or savings account | 30,041 | 3.3% |
| Mortgage | 26,830 | 2.9% |
| Credit card | 24,929 | 2.7% |
| Credit card or prepaid card | 17,631 | 1.9% |
| Money transfer, virtual currency, or money service | 12,274 | 1.3% |
| Student loan | 9,027 | 1.0% |
| Credit reporting | 8,848 | 1.0% |
| Bank account or service | 7,608 | 0.8% |
| Vehicle loan or lease | 5,076 | 0.6% |
| Consumer Loan | 1,612 | 0.2% |
| Prepaid card | 1,508 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 1,244 | 0.1% |
| Payday loan, title loan, or personal loan | 1,098 | 0.1% |
| Debt or credit management | 463 | 0.1% |
| Money transfers | 440 | 0.0% |
| Other financial service | 94 | 0.0% |
| Payday loan | 84 | 0.0% |
Most-Complained-About Companies in New York
These companies receive the most complaints from consumers in New York.
| Company | Complaints |
|---|---|
| TransUnion Intermediate Holdings, Inc. | 238,279 |
| Equifax, Inc. | 231,567 |
| Experian Information Solutions Inc. | 221,105 |
| JPMorgan Chase & Co. | 18,754 |
| Citibank, N.A. | 15,728 |
| Capital One Financial Corporation | 14,783 |
| Bank of America, National Association | 11,894 |
| Wells Fargo & Company | 8,194 |
| American Express Company | 6,164 |
| TD Bank US Holding Company | 6,068 |
| Synchrony Financial | 5,756 |
| Discover Bank | 3,951 |
| Portfolio Recovery Associates, LLC | 3,945 |
| Bread Financial Holdings, Inc. | 3,516 |
| Resurgent Capital Services L.P. | 3,516 |
| Encore Capital Group Inc. | 3,387 |
| Block, Inc. | 3,161 |
| Barclays Bank Delaware | 3,102 |
| Navient Solutions, LLC. | 3,060 |
| Early Warning Services, LLC | 2,933 |
| HSBC North America Holdings Inc. | 2,755 |
| Paypal Holdings, Inc | 2,675 |
| Citizens Financial Group, Inc. | 2,513 |
| Lexisnexis | 2,422 |
| Ocwen Financial Corporation | 2,392 |
Common Issues in New York
File a Complaint in New York
If you're having an issue with a financial company in New York, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- New York Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in New York
Frequently Asked Questions
-
How many consumer complaints have been filed in New York?
916,485 consumer complaints from New York have been filed with the CFPB. This represents a per-capita rate of 46.8 complaints per 1,000 residents.
-
What is the most common complaint in New York?
The most common product category for complaints in New York is Credit reporting or other personal consumer reports with 582,400 complaints.
-
Which company gets the most complaints in New York?
TransUnion Intermediate Holdings, Inc. leads with 238,279 complaints from New York consumers. View their full complaint profile.
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How do I file a consumer complaint in New York?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the New York Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.