West Virginia Consumer Complaints
Consumers in West Virginia have filed 18,518 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Apr 16, 2026Key Takeaways
- 18,518 total complaints from West Virginia.
- 10.5 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in West Virginia
Financial product categories with the most complaints from West Virginia consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 7,656 | 41.3% |
| Debt collection | 2,520 | 13.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,279 | 12.3% |
| Credit card | 1,441 | 7.8% |
| Mortgage | 979 | 5.3% |
| Checking or savings account | 957 | 5.2% |
| Student loan | 516 | 2.8% |
| Credit card or prepaid card | 483 | 2.6% |
| Money transfer, virtual currency, or money service | 469 | 2.5% |
| Credit reporting | 430 | 2.3% |
| Vehicle loan or lease | 257 | 1.4% |
| Bank account or service | 189 | 1.0% |
| Consumer Loan | 95 | 0.5% |
| Prepaid card | 75 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 63 | 0.3% |
| Payday loan, title loan, or personal loan | 51 | 0.3% |
| Money transfers | 25 | 0.1% |
| Debt or credit management | 19 | 0.1% |
| Other financial service | 13 | 0.1% |
| Payday loan | 1 | 0.0% |
Most-Complained-About Companies in West Virginia
These companies receive the most complaints from consumers in West Virginia.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 4,010 |
| TransUnion Intermediate Holdings, Inc. | 3,640 |
| Experian Information Solutions Inc. | 3,276 |
| JPMorgan Chase & Co. | 402 |
| Capital One Financial Corporation | 333 |
| Citibank, N.A. | 279 |
| Wells Fargo & Company | 275 |
| Block, Inc. | 274 |
| Synchrony Financial | 234 |
| Bank of America, National Association | 205 |
| Navient Solutions, LLC. | 190 |
| Truist Financial Corporation | 162 |
| Huntington National Bank, the | 156 |
| Resurgent Capital Services L.P. | 149 |
| Encore Capital Group Inc. | 133 |
| Bb&t Corporation | 118 |
| Paypal Holdings, Inc | 110 |
| Portfolio Recovery Associates, LLC | 110 |
| American Express Company | 108 |
| Mohela | 106 |
| Chime Financial Inc | 102 |
| Bread Financial Holdings, Inc. | 99 |
| Discover Bank | 96 |
| U.S. Bancorp | 84 |
| CL Holdings LLC | 77 |
Common Issues in West Virginia
File a Complaint in West Virginia
If you're having an issue with a financial company in West Virginia, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- West Virginia Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in West Virginia
Frequently Asked Questions
-
How many consumer complaints have been filed in West Virginia?
18,518 consumer complaints from West Virginia have been filed with the CFPB. This represents a per-capita rate of 10.5 complaints per 1,000 residents.
-
What is the most common complaint in West Virginia?
The most common product category for complaints in West Virginia is Credit reporting or other personal consumer reports with 7,656 complaints.
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Which company gets the most complaints in West Virginia?
Equifax, Inc. leads with 4,010 complaints from West Virginia consumers. View their full complaint profile.
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How do I file a consumer complaint in West Virginia?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the West Virginia Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.