Credit card or prepaid card Complaints in New York
New York consumers have filed 17,631 complaints about credit card or prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 17,631 credit card or prepaid card complaints from New York.
- Capital One Financial Corporation has the most complaints (2,493).
- Most common issue: Problem with a purchase shown on your statement.
17,631 Total credit card or prepaid card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card or prepaid card in New York
| Company | Complaints | % of Total |
|---|---|---|
| Capital One Financial Corporation | 2,493 | 14.1% |
| Citibank, N.A. | 2,442 | 13.9% |
| JPMorgan Chase & Co. | 1,997 | 11.3% |
| American Express Company | 1,637 | 9.3% |
| Bank of America, National Association | 1,281 | 7.3% |
| Synchrony Financial | 1,166 | 6.6% |
| Bread Financial Holdings, Inc. | 1,035 | 5.9% |
| Barclays Bank Delaware | 853 | 4.8% |
| Discover Bank | 720 | 4.1% |
| TD Bank US Holding Company | 556 | 3.2% |
| Wells Fargo & Company | 363 | 2.1% |
| U.S. Bancorp | 246 | 1.4% |
| Goldman Sachs Bank USA | 242 | 1.4% |
| Keycorp | 192 | 1.1% |
| HSBC North America Holdings Inc. | 179 | 1.0% |
| Comerica | 168 | 1.0% |
| Netspend Corporation | 133 | 0.8% |
| Incomm Holdings Inc. | 106 | 0.6% |
| Citizens Financial Group, Inc. | 95 | 0.5% |
| TransUnion Intermediate Holdings, Inc. | 92 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card or prepaid card complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 12,579 | 71.3% |
| Closed with monetary relief | 3,172 | 18% |
| Closed with non-monetary relief | 1,873 | 10.6% |
| Untimely response | 7 | 0% |
Frequently Asked Questions
-
How many Credit card or prepaid card complaints have been filed in New York?
17,631 complaints about credit card or prepaid card have been filed from New York.
-
Which company gets the most credit card or prepaid card complaints in New York?
Capital One Financial Corporation leads with 2,493 credit card or prepaid card complaints in New York.
-
What is the most common issue with credit card or prepaid card in New York?
The most frequently reported issue is Problem with a purchase shown on your statement with 4,922 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.