Keycorp Consumer Complaints
Keycorp has received 7,961 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 7,961 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (3,281).
- Timely response rate: 99.7%.
- Consumer disputed rate: 21.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Keycorp break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 3,281 | 41.2% |
| Mortgage | 990 | 12.4% |
| Bank account or service | 954 | 12.0% |
| Credit card or prepaid card | 568 | 7.1% |
| Student loan | 506 | 6.4% |
| Credit card | 278 | 3.5% |
| Debt collection | 261 | 3.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 221 | 2.8% |
| Credit reporting or other personal consumer reports | 198 | 2.5% |
| Money transfer, virtual currency, or money service | 187 | 2.3% |
| Vehicle loan or lease | 143 | 1.8% |
| Consumer Loan | 141 | 1.8% |
| Payday loan, title loan, or personal loan | 104 | 1.3% |
| Prepaid card | 67 | 0.8% |
| Payday loan, title loan, personal loan, or advance loan | 39 | 0.5% |
| Money transfers | 11 | 0.1% |
| Credit reporting | 8 | 0.1% |
| Debt or credit management | 3 | 0.0% |
| Other financial service | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Keycorp.
Company Response Breakdown
When consumers file complaints, Keycorp responds in one of several ways. The breakdown below shows how Keycorp has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,896 | 74.1% |
| Closed with monetary relief | 1,442 | 18.1% |
| Closed with non-monetary relief | 459 | 5.8% |
| Closed without relief | 60 | 0.8% |
| In progress | 52 | 0.7% |
| Closed with relief | 31 | 0.4% |
| Closed | 20 | 0.3% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Keycorp.
| State | Complaints |
|---|---|
| New York | 1,898 |
| Ohio | 1,154 |
| Washington | 701 |
| Pennsylvania | 491 |
| Connecticut | 434 |
| Oregon | 350 |
| Colorado | 336 |
| California | 240 |
| Indiana | 216 |
| Florida | 193 |
| Michigan | 171 |
| New Jersey | 164 |
| Illinois | 162 |
| Maine | 156 |
| Utah | 129 |
| Texas | 121 |
| Massachusetts | 114 |
| Idaho | 88 |
| North Carolina | 68 |
| Vermont | 54 |
Your Rights
What to do if you have a complaint against Keycorp
- Contact Keycorp directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Keycorp have?
Keycorp has 7,961 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Keycorp?
The most common issue reported is Managing an account with 1,980 complaints.
-
How do I file a complaint against Keycorp?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Keycorp respond to complaints on time?
Keycorp has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.