Auto Now Financial Services, Inc., Phoenix, AZ Branch Consumer Complaints
Auto Now Financial Services, Inc., Phoenix, AZ Branch has received 140 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 140 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (70).
- Timely response rate: 95.7%.
- Consumer disputed rate: 60.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Auto Now Financial Services, Inc., Phoenix, AZ Branch break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 70 | 50.0% |
| Debt collection | 37 | 26.4% |
| Credit reporting or other personal consumer reports | 20 | 14.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 8 | 5.7% |
| Consumer Loan | 5 | 3.6% |
Most Common Issues
These are the specific issues consumers most frequently report about Auto Now Financial Services, Inc., Phoenix, AZ Branch.
Company Response Breakdown
When consumers file complaints, Auto Now Financial Services, Inc., Phoenix, AZ Branch responds in one of several ways. The breakdown below shows how Auto Now Financial Services, Inc., Phoenix, AZ Branch has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 137 | 97.9% |
| Closed | 1 | 0.7% |
| Closed with monetary relief | 1 | 0.7% |
| Closed with non-monetary relief | 1 | 0.7% |
Complaints by State
Top states where consumers have filed complaints against Auto Now Financial Services, Inc., Phoenix, AZ Branch.
| State | Complaints |
|---|---|
| Arizona | 117 |
| Texas | 5 |
| California | 4 |
| Illinois | 3 |
| Georgia | 2 |
| Indiana | 2 |
| Ohio | 2 |
| Connecticut | 1 |
| Florida | 1 |
| North Carolina | 1 |
| New York | 1 |
| Washington | 1 |
Your Rights
What to do if you have a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch
- Contact Auto Now Financial Services, Inc., Phoenix, AZ Branch directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Auto Now Financial Services, Inc., Phoenix, AZ Branch have?
Auto Now Financial Services, Inc., Phoenix, AZ Branch has 140 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Auto Now Financial Services, Inc., Phoenix, AZ Branch?
The most common issue reported is Managing the loan or lease with 23 complaints.
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How do I file a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Auto Now Financial Services, Inc., Phoenix, AZ Branch respond to complaints on time?
Auto Now Financial Services, Inc., Phoenix, AZ Branch has a 95.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.