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FreeNetLaw Consumer Legal Reference

Credit reporting or other personal consumer reports Complaints in California

California consumers have filed 863,750 complaints about credit reporting or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.

Data last updated: Apr 16, 2026

Key Takeaways

  • 863,750 credit reporting or other personal consumer reports complaints from California.
  • TransUnion Intermediate Holdings, Inc. has the most complaints (288,905).
  • Most common issue: Incorrect information on your report.
863,750 Total credit reporting or other personal consumer reports complaints
30 Companies involved
10 Distinct issues

Top Companies for Credit reporting or other personal consumer reports in California

Company Complaints % of Total
TransUnion Intermediate Holdings, Inc. 288,905 33.4%
Equifax, Inc. 276,287 32.0%
Experian Information Solutions Inc. 255,763 29.6%
CBC Companies, Inc. 3,519 0.4%
Lexisnexis 3,502 0.4%
Capital One Financial Corporation 2,293 0.3%
Bank of America, National Association 1,394 0.2%
Citibank, N.A. 1,376 0.2%
JPMorgan Chase & Co. 1,341 0.2%
Resurgent Capital Services L.P. 1,111 0.1%
Wells Fargo & Company 1,060 0.1%
Fidelity National Information Services, Inc. (FNIS) 1,044 0.1%
Synchrony Financial 983 0.1%
Discover Bank 820 0.1%
American Express Company 791 0.1%
Bread Financial Holdings, Inc. 785 0.1%
Portfolio Recovery Associates, LLC 767 0.1%
Encore Capital Group Inc. 723 0.1%
Early Warning Services, LLC 691 0.1%
CL Holdings LLC 615 0.1%

Common Issues

Incorrect information on your report 475,263
Improper use of your report 219,045
Problem with a company's investigation into an existing problem 160,929
Problem with fraud alerts or security freezes 2,817
Unable to get your credit report or credit score 2,770
Credit monitoring or identity theft protection services 2,302
Problem with a company's investigation into an existing issue 472
Identity theft protection or other monitoring services 150
Managing an account 1
Problem with a purchase shown on your statement 1

How Companies Respond

Breakdown of how companies respond to credit reporting or other personal consumer reports complaints from California.

Response Count Percentage
Closed with explanation 445,065 51.5%
Closed with non-monetary relief 382,658 44.3%
In progress 35,388 4.1%
Untimely response 382 0%
Closed with monetary relief 256 0%

Frequently Asked Questions

  • How many Credit reporting or other personal consumer reports complaints have been filed in California?

    863,750 complaints about credit reporting or other personal consumer reports have been filed from California.

  • Which company gets the most credit reporting or other personal consumer reports complaints in California?

    TransUnion Intermediate Holdings, Inc. leads with 288,905 credit reporting or other personal consumer reports complaints in California.

  • What is the most common issue with credit reporting or other personal consumer reports in California?

    The most frequently reported issue is Incorrect information on your report with 475,263 complaints.

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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.