Fidelity National Information Services, Inc. (FNIS) Consumer Complaints
Fidelity National Information Services, Inc. (FNIS) has received 18,038 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 18,038 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (11,388).
- Timely response rate: 99.9%.
- Consumer disputed rate: 22.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Fidelity National Information Services, Inc. (FNIS) break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 11,388 | 63.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 3,267 | 18.1% |
| Checking or savings account | 1,760 | 9.8% |
| Credit reporting | 831 | 4.6% |
| Debt collection | 407 | 2.3% |
| Bank account or service | 238 | 1.3% |
| Money transfer, virtual currency, or money service | 45 | 0.2% |
| Other financial service | 40 | 0.2% |
| Credit card | 21 | 0.1% |
| Credit card or prepaid card | 15 | 0.1% |
| Debt or credit management | 12 | 0.1% |
| Consumer Loan | 3 | 0.0% |
| Prepaid card | 3 | 0.0% |
| Money transfers | 2 | 0.0% |
| Payday loan, title loan, or personal loan | 2 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Payday loan | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Fidelity National Information Services, Inc. (FNIS).
Company Response Breakdown
When consumers file complaints, Fidelity National Information Services, Inc. (FNIS) responds in one of several ways. The breakdown below shows how Fidelity National Information Services, Inc. (FNIS) has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 18,034 | 100% |
| Closed | 2 | 0% |
| Closed with monetary relief | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Fidelity National Information Services, Inc. (FNIS).
| State | Complaints |
|---|---|
| Texas | 2,255 |
| Florida | 2,248 |
| California | 1,938 |
| Georgia | 1,582 |
| New York | 1,160 |
| Illinois | 972 |
| Pennsylvania | 715 |
| New Jersey | 556 |
| Michigan | 529 |
| North Carolina | 426 |
| South Carolina | 412 |
| Ohio | 409 |
| Maryland | 383 |
| Massachusetts | 334 |
| Louisiana | 329 |
| Virginia | 324 |
| Arizona | 294 |
| Tennessee | 275 |
| Mississippi | 273 |
| Minnesota | 241 |
Your Rights
What to do if you have a complaint against Fidelity National Information Services, Inc. (FNIS)
- Contact Fidelity National Information Services, Inc. (FNIS) directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Fidelity National Information Services, Inc. (FNIS) have?
Fidelity National Information Services, Inc. (FNIS) has 18,038 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Fidelity National Information Services, Inc. (FNIS)?
The most common issue reported is Incorrect information on your report with 7,598 complaints.
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How do I file a complaint against Fidelity National Information Services, Inc. (FNIS)?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Fidelity National Information Services, Inc. (FNIS) respond to complaints on time?
Fidelity National Information Services, Inc. (FNIS) has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.