Prepaid card Complaints in California
California consumers have filed 4,238 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 4,238 prepaid card complaints from California.
- Bank of America, National Association has the most complaints (915).
- Most common issue: Trouble using the card.
4,238 Total prepaid card complaints
30 Companies involved
14 Distinct issues
Top Companies for Prepaid card in California
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 915 | 21.6% |
| American Express Company | 787 | 18.6% |
| Fiserv Finxact Core | 458 | 10.8% |
| Incomm Holdings Inc. | 383 | 9.0% |
| Comerica | 329 | 7.8% |
| U.S. Bancorp | 242 | 5.7% |
| Netspend Corporation | 197 | 4.6% |
| Block, Inc. | 160 | 3.8% |
| Blackhawk Network Holdings Inc. | 140 | 3.3% |
| Paypal Holdings, Inc | 86 | 2.0% |
| Citibank, N.A. | 66 | 1.6% |
| Chime Financial Inc | 46 | 1.1% |
| Empowerment Ventures, LLC | 46 | 1.1% |
| Conduent Incorporated | 37 | 0.9% |
| Google Compare Credit Cards Inc. | 33 | 0.8% |
| Newport Intermediate Inc. | 31 | 0.7% |
| ADP Inc. | 30 | 0.7% |
| New York Community Bancorp Inc. | 19 | 0.4% |
| Wells Fargo & Company | 17 | 0.4% |
| Branch Messenger, Inc. | 15 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from California.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,075 | 72.6% |
| Closed with monetary relief | 935 | 22.1% |
| Closed with non-monetary relief | 195 | 4.6% |
| In progress | 22 | 0.5% |
| Untimely response | 6 | 0.1% |
| Closed | 5 | 0.1% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in California?
4,238 complaints about prepaid card have been filed from California.
-
Which company gets the most prepaid card complaints in California?
Bank of America, National Association leads with 915 prepaid card complaints in California.
-
What is the most common issue with prepaid card in California?
The most frequently reported issue is Trouble using the card with 1,496 complaints.
Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice.
The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
consult a qualified attorney for advice about your specific situation.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.