Prepaid card Complaints in California
California consumers have filed 4,100 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 4,100 prepaid card complaints from California.
- Bank of America, National Association has the most complaints (895).
- Most common issue: Trouble using the card.
4,100 Total prepaid card complaints
30 Companies involved
14 Distinct issues
Top Companies for Prepaid card in California
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 895 | 21.8% |
| American Express Company | 782 | 19.1% |
| Fiserv Finxact Core | 431 | 10.5% |
| Incomm Holdings Inc. | 373 | 9.1% |
| Comerica | 303 | 7.4% |
| U.S. Bancorp | 234 | 5.7% |
| Netspend Corporation | 192 | 4.7% |
| Block, Inc. | 147 | 3.6% |
| Blackhawk Network Holdings Inc. | 138 | 3.4% |
| Paypal Holdings, Inc | 79 | 1.9% |
| Citibank, N.A. | 65 | 1.6% |
| Empowerment Ventures, LLC | 46 | 1.1% |
| Chime Financial Inc | 45 | 1.1% |
| Conduent Incorporated | 34 | 0.8% |
| Google Compare Credit Cards Inc. | 33 | 0.8% |
| ADP Inc. | 30 | 0.7% |
| Newport Intermediate Inc. | 30 | 0.7% |
| New York Community Bancorp Inc. | 19 | 0.5% |
| Wells Fargo & Company | 17 | 0.4% |
| CARD Corporation | 14 | 0.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from California.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,963 | 72.3% |
| Closed with monetary relief | 918 | 22.4% |
| Closed with non-monetary relief | 184 | 4.5% |
| In progress | 28 | 0.7% |
| Closed | 5 | 0.1% |
| Untimely response | 2 | 0% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in California?
4,100 complaints about prepaid card have been filed from California.
-
Which company gets the most prepaid card complaints in California?
Bank of America, National Association leads with 895 prepaid card complaints in California.
-
What is the most common issue with prepaid card in California?
The most frequently reported issue is Trouble using the card with 1,457 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.