New York Community Bancorp Inc. Consumer Complaints
New York Community Bancorp Inc. has received 1,849 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,849 total complaints on file with the CFPB.
- Most complaints are about Mortgage (1,064).
- Timely response rate: 99.8%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against New York Community Bancorp Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 1,064 | 57.5% |
| Checking or savings account | 388 | 21.0% |
| Credit reporting or other personal consumer reports | 203 | 11.0% |
| Money transfer, virtual currency, or money service | 43 | 2.3% |
| Debt collection | 35 | 1.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 31 | 1.7% |
| Prepaid card | 30 | 1.6% |
| Credit card or prepaid card | 28 | 1.5% |
| Credit card | 12 | 0.6% |
| Payday loan, title loan, personal loan, or advance loan | 7 | 0.4% |
| Vehicle loan or lease | 6 | 0.3% |
| Debt or credit management | 1 | 0.1% |
| Payday loan, title loan, or personal loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about New York Community Bancorp Inc..
Company Response Breakdown
When consumers file complaints, New York Community Bancorp Inc. responds in one of several ways. The breakdown below shows how New York Community Bancorp Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,822 | 98.5% |
| Closed with monetary relief | 17 | 0.9% |
| Closed with non-monetary relief | 6 | 0.3% |
| In progress | 4 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against New York Community Bancorp Inc..
| State | Complaints |
|---|---|
| California | 265 |
| Florida | 204 |
| New York | 165 |
| Michigan | 156 |
| Texas | 153 |
| New Jersey | 100 |
| Georgia | 68 |
| Ohio | 55 |
| Illinois | 54 |
| North Carolina | 47 |
| Arizona | 44 |
| Pennsylvania | 38 |
| Indiana | 37 |
| Colorado | 36 |
| Washington | 31 |
| Tennessee | 29 |
| Minnesota | 28 |
| Virginia | 25 |
| Louisiana | 23 |
| Wisconsin | 22 |
Your Rights
What to do if you have a complaint against New York Community Bancorp Inc.
- Contact New York Community Bancorp Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does New York Community Bancorp Inc. have?
New York Community Bancorp Inc. has 1,849 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about New York Community Bancorp Inc.?
The most common issue reported is Trouble during payment process with 637 complaints.
-
How do I file a complaint against New York Community Bancorp Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does New York Community Bancorp Inc. respond to complaints on time?
New York Community Bancorp Inc. has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.