Blackhawk Network Holdings Inc. Consumer Complaints
Blackhawk Network Holdings Inc. has received 1,285 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,285 total complaints on file with the CFPB.
- Most complaints are about Prepaid card (716).
- Timely response rate: 95.4%.
- Consumer disputed rate: 19.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Blackhawk Network Holdings Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Prepaid card | 716 | 55.7% |
| Credit card or prepaid card | 480 | 37.4% |
| Money transfer, virtual currency, or money service | 39 | 3.0% |
| Credit card | 21 | 1.6% |
| Bank account or service | 11 | 0.9% |
| Money transfers | 8 | 0.6% |
| Checking or savings account | 5 | 0.4% |
| Consumer Loan | 2 | 0.2% |
| Debt collection | 2 | 0.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Blackhawk Network Holdings Inc..
Company Response Breakdown
When consumers file complaints, Blackhawk Network Holdings Inc. responds in one of several ways. The breakdown below shows how Blackhawk Network Holdings Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 959 | 74.6% |
| Closed with monetary relief | 313 | 24.4% |
| In progress | 7 | 0.5% |
| Closed | 4 | 0.3% |
| Closed with non-monetary relief | 2 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Blackhawk Network Holdings Inc..
| State | Complaints |
|---|---|
| California | 262 |
| New York | 94 |
| Texas | 74 |
| Florida | 71 |
| New Jersey | 54 |
| Michigan | 45 |
| Ohio | 44 |
| Pennsylvania | 40 |
| Virginia | 39 |
| Illinois | 38 |
| Washington | 38 |
| Maryland | 36 |
| Massachusetts | 34 |
| Colorado | 31 |
| North Carolina | 31 |
| Georgia | 30 |
| Oregon | 24 |
| Indiana | 20 |
| Wisconsin | 19 |
| Arizona | 18 |
Your Rights
What to do if you have a complaint against Blackhawk Network Holdings Inc.
- Contact Blackhawk Network Holdings Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Blackhawk Network Holdings Inc. have?
Blackhawk Network Holdings Inc. has 1,285 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Blackhawk Network Holdings Inc.?
The most common issue reported is Trouble using the card with 454 complaints.
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How do I file a complaint against Blackhawk Network Holdings Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Blackhawk Network Holdings Inc. respond to complaints on time?
Blackhawk Network Holdings Inc. has a 95.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.