Branch Messenger, Inc. Consumer Complaints
Branch Messenger, Inc. has received 281 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 281 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (143).
- Timely response rate: 100.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Branch Messenger, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 143 | 50.9% |
| Prepaid card | 72 | 25.6% |
| Money transfer, virtual currency, or money service | 45 | 16.0% |
| Credit card | 16 | 5.7% |
| Credit card or prepaid card | 3 | 1.1% |
| Credit reporting or other personal consumer reports | 2 | 0.7% |
Most Common Issues
These are the specific issues consumers most frequently report about Branch Messenger, Inc..
Company Response Breakdown
When consumers file complaints, Branch Messenger, Inc. responds in one of several ways. The breakdown below shows how Branch Messenger, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 281 | 100% |
Complaints by State
Top states where consumers have filed complaints against Branch Messenger, Inc..
| State | Complaints |
|---|---|
| California | 37 |
| Florida | 32 |
| Texas | 27 |
| Georgia | 17 |
| Arizona | 15 |
| Nevada | 12 |
| North Carolina | 10 |
| Pennsylvania | 10 |
| Colorado | 9 |
| Michigan | 9 |
| New York | 9 |
| Virginia | 9 |
| Ohio | 7 |
| Illinois | 6 |
| Arkansas | 5 |
| Idaho | 5 |
| Indiana | 5 |
| Maryland | 5 |
| Missouri | 5 |
| New Jersey | 5 |
Your Rights
What to do if you have a complaint against Branch Messenger, Inc.
- Contact Branch Messenger, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Branch Messenger, Inc. have?
Branch Messenger, Inc. has 281 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Branch Messenger, Inc.?
The most common issue reported is Managing an account with 93 complaints.
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How do I file a complaint against Branch Messenger, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Branch Messenger, Inc. respond to complaints on time?
Branch Messenger, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.