Bank account or service Complaints in District of Columbia
District of Columbia consumers have filed 689 complaints about bank account or service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 689 bank account or service complaints from District of Columbia.
- Bank of America, National Association has the most complaints (134).
- Most common issue: Account opening, closing, or management.
689 Total bank account or service complaints
30 Companies involved
5 Distinct issues
Top Companies for Bank account or service in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 134 | 19.4% |
| Wells Fargo & Company | 101 | 14.7% |
| PNC Bank N.A. | 83 | 12.0% |
| Citibank, N.A. | 63 | 9.1% |
| SunTrust Banks, Inc. | 47 | 6.8% |
| Capital One Financial Corporation | 44 | 6.4% |
| TD Bank US Holding Company | 33 | 4.8% |
| M&t Bank Corporation | 25 | 3.6% |
| JPMorgan Chase & Co. | 21 | 3.0% |
| Navy Federal Credit Union | 15 | 2.2% |
| Bb&t Corporation | 14 | 2.0% |
| HSBC North America Holdings Inc. | 12 | 1.7% |
| Paypal Holdings, Inc | 10 | 1.5% |
| Ally Financial Inc. | 8 | 1.2% |
| Santander Bank, National Association | 7 | 1.0% |
| Synchrony Financial | 7 | 1.0% |
| Citizens Financial Group, Inc. | 6 | 0.9% |
| United Services Automobile Association | 6 | 0.9% |
| Charles Schwab Corporation, the | 5 | 0.7% |
| Comerica | 4 | 0.6% |
Common Issues
How Companies Respond
Breakdown of how companies respond to bank account or service complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 443 | 64.3% |
| Closed with monetary relief | 162 | 23.5% |
| Closed with non-monetary relief | 42 | 6.1% |
| Closed | 20 | 2.9% |
| Closed without relief | 16 | 2.3% |
| Closed with relief | 6 | 0.9% |
Frequently Asked Questions
-
How many Bank account or service complaints have been filed in District of Columbia?
689 complaints about bank account or service have been filed from District of Columbia.
-
Which company gets the most bank account or service complaints in District of Columbia?
Bank of America, National Association leads with 134 bank account or service complaints in District of Columbia.
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What is the most common issue with bank account or service in District of Columbia?
The most frequently reported issue is Account opening, closing, or management with 299 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.