Charles Schwab Corporation, the Consumer Complaints
Charles Schwab Corporation, the has received 1,303 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,303 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (953).
- Timely response rate: 99.2%.
- Consumer disputed rate: 24.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Charles Schwab Corporation, the break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 953 | 73.1% |
| Money transfer, virtual currency, or money service | 103 | 7.9% |
| Bank account or service | 94 | 7.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 63 | 4.8% |
| Mortgage | 31 | 2.4% |
| Credit card | 20 | 1.5% |
| Credit card or prepaid card | 13 | 1.0% |
| Credit reporting or other personal consumer reports | 10 | 0.8% |
| Debt collection | 8 | 0.6% |
| Money transfers | 3 | 0.2% |
| Payday loan, title loan, or personal loan | 3 | 0.2% |
| Debt or credit management | 1 | 0.1% |
| Vehicle loan or lease | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Charles Schwab Corporation, the.
Company Response Breakdown
When consumers file complaints, Charles Schwab Corporation, the responds in one of several ways. The breakdown below shows how Charles Schwab Corporation, the has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,182 | 90.7% |
| Closed with monetary relief | 84 | 6.4% |
| Closed with non-monetary relief | 26 | 2% |
| In progress | 4 | 0.3% |
| Closed without relief | 3 | 0.2% |
| Closed | 2 | 0.2% |
| Closed with relief | 2 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Charles Schwab Corporation, the.
| State | Complaints |
|---|---|
| California | 269 |
| New York | 118 |
| Florida | 102 |
| Texas | 98 |
| Virginia | 57 |
| Illinois | 50 |
| New Jersey | 50 |
| Georgia | 48 |
| North Carolina | 42 |
| Washington | 39 |
| Nevada | 32 |
| Ohio | 30 |
| Arizona | 29 |
| Massachusetts | 27 |
| Pennsylvania | 25 |
| Colorado | 24 |
| Tennessee | 23 |
| Michigan | 20 |
| Maryland | 17 |
| Wisconsin | 17 |
Your Rights
What to do if you have a complaint against Charles Schwab Corporation, the
- Contact Charles Schwab Corporation, the directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Charles Schwab Corporation, the have?
Charles Schwab Corporation, the has 1,303 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Charles Schwab Corporation, the?
The most common issue reported is Managing an account with 566 complaints.
-
How do I file a complaint against Charles Schwab Corporation, the?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Charles Schwab Corporation, the respond to complaints on time?
Charles Schwab Corporation, the has a 99.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.