Prepaid card Complaints in Illinois
Illinois consumers have filed 684 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 684 prepaid card complaints from Illinois.
- American Express Company has the most complaints (175).
- Most common issue: Trouble using the card.
684 Total prepaid card complaints
30 Companies involved
12 Distinct issues
Top Companies for Prepaid card in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 175 | 25.6% |
| Incomm Holdings Inc. | 74 | 10.8% |
| Comerica | 61 | 8.9% |
| Block, Inc. | 57 | 8.3% |
| Netspend Corporation | 46 | 6.7% |
| Empowerment Ventures, LLC | 42 | 6.1% |
| Paypal Holdings, Inc | 36 | 5.3% |
| U.S. Bancorp | 23 | 3.4% |
| Keycorp | 20 | 2.9% |
| Conduent Incorporated | 18 | 2.6% |
| Chime Financial Inc | 17 | 2.5% |
| Blackhawk Network Holdings Inc. | 16 | 2.3% |
| Citibank, N.A. | 11 | 1.6% |
| Bank of America, National Association | 9 | 1.3% |
| ADP Inc. | 7 | 1.0% |
| Payfare International Inc. | 6 | 0.9% |
| Pls Group, Inc. | 4 | 0.6% |
| Payactiv, Inc. | 4 | 0.6% |
| Regions Financial Corporation | 4 | 0.6% |
| Capital One Financial Corporation | 3 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 441 | 64.5% |
| Closed with monetary relief | 179 | 26.2% |
| Closed with non-monetary relief | 52 | 7.6% |
| In progress | 8 | 1.2% |
| Closed | 3 | 0.4% |
| Untimely response | 1 | 0.1% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in Illinois?
684 complaints about prepaid card have been filed from Illinois.
-
Which company gets the most prepaid card complaints in Illinois?
American Express Company leads with 175 prepaid card complaints in Illinois.
-
What is the most common issue with prepaid card in Illinois?
The most frequently reported issue is Trouble using the card with 252 complaints.
Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice.
The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
consult a qualified attorney for advice about your specific situation.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.