Prepaid card Complaints in Illinois
Illinois consumers have filed 717 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 717 prepaid card complaints from Illinois.
- American Express Company has the most complaints (177).
- Most common issue: Trouble using the card.
717 Total prepaid card complaints
30 Companies involved
12 Distinct issues
Top Companies for Prepaid card in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 177 | 24.7% |
| Incomm Holdings Inc. | 77 | 10.7% |
| Comerica | 69 | 9.6% |
| Block, Inc. | 59 | 8.2% |
| Netspend Corporation | 46 | 6.4% |
| Empowerment Ventures, LLC | 42 | 5.9% |
| Paypal Holdings, Inc | 39 | 5.4% |
| U.S. Bancorp | 25 | 3.5% |
| Conduent Incorporated | 23 | 3.2% |
| Keycorp | 23 | 3.2% |
| Chime Financial Inc | 17 | 2.4% |
| Blackhawk Network Holdings Inc. | 16 | 2.2% |
| Citibank, N.A. | 11 | 1.5% |
| Bank of America, National Association | 9 | 1.3% |
| ADP Inc. | 7 | 1.0% |
| Payfare International Inc. | 6 | 0.8% |
| Capital One Financial Corporation | 5 | 0.7% |
| Pls Group, Inc. | 4 | 0.6% |
| Payactiv, Inc. | 4 | 0.6% |
| Regions Financial Corporation | 4 | 0.6% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 460 | 64.2% |
| Closed with monetary relief | 188 | 26.2% |
| Closed with non-monetary relief | 56 | 7.8% |
| In progress | 5 | 0.7% |
| Untimely response | 5 | 0.7% |
| Closed | 3 | 0.4% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in Illinois?
717 complaints about prepaid card have been filed from Illinois.
-
Which company gets the most prepaid card complaints in Illinois?
American Express Company leads with 177 prepaid card complaints in Illinois.
-
What is the most common issue with prepaid card in Illinois?
The most frequently reported issue is Trouble using the card with 265 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.