Pls Group, Inc. Consumer Complaints
Pls Group, Inc. has received 225 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 225 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (86).
- Timely response rate: 98.2%.
- Consumer disputed rate: 9.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Pls Group, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 86 | 38.2% |
| Credit card or prepaid card | 24 | 10.7% |
| Debt collection | 23 | 10.2% |
| Checking or savings account | 20 | 8.9% |
| Prepaid card | 18 | 8.0% |
| Consumer Loan | 17 | 7.6% |
| Payday loan | 16 | 7.1% |
| Payday loan, title loan, or personal loan | 11 | 4.9% |
| Other financial service | 5 | 2.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 2 | 0.9% |
| Money transfers | 1 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.4% |
| Vehicle loan or lease | 1 | 0.4% |
Most Common Issues
These are the specific issues consumers most frequently report about Pls Group, Inc..
Company Response Breakdown
When consumers file complaints, Pls Group, Inc. responds in one of several ways. The breakdown below shows how Pls Group, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 129 | 57.3% |
| Closed with non-monetary relief | 70 | 31.1% |
| Closed with monetary relief | 26 | 11.6% |
Complaints by State
Top states where consumers have filed complaints against Pls Group, Inc..
| State | Complaints |
|---|---|
| Illinois | 44 |
| New York | 42 |
| Texas | 41 |
| California | 21 |
| Wisconsin | 14 |
| Arizona | 10 |
| Massachusetts | 10 |
| Indiana | 9 |
| North Carolina | 4 |
| Kentucky | 3 |
| Mississippi | 3 |
| Ohio | 3 |
| Michigan | 2 |
| Oklahoma | 2 |
| Washington | 2 |
| Alabama | 1 |
| Florida | 1 |
| Louisiana | 1 |
| North Dakota | 1 |
| New Mexico | 1 |
Your Rights
What to do if you have a complaint against Pls Group, Inc.
- Contact Pls Group, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Pls Group, Inc. have?
Pls Group, Inc. has 225 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Pls Group, Inc.?
The most common issue reported is Fraud or scam with 28 complaints.
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How do I file a complaint against Pls Group, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Pls Group, Inc. respond to complaints on time?
Pls Group, Inc. has a 98.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.