Bank account or service Complaints in Massachusetts
Massachusetts consumers have filed 2,304 complaints about bank account or service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 2,304 bank account or service complaints from Massachusetts.
- Bank of America, National Association has the most complaints (600).
- Most common issue: Account opening, closing, or management.
2,304 Total bank account or service complaints
30 Companies involved
5 Distinct issues
Top Companies for Bank account or service in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 600 | 26.0% |
| Citizens Financial Group, Inc. | 487 | 21.1% |
| Santander Bank, National Association | 450 | 19.5% |
| TD Bank US Holding Company | 248 | 10.8% |
| Citibank, N.A. | 87 | 3.8% |
| Wells Fargo & Company | 42 | 1.8% |
| People's United Bank, National Association | 40 | 1.7% |
| Capital One Financial Corporation | 36 | 1.6% |
| JPMorgan Chase & Co. | 32 | 1.4% |
| Paypal Holdings, Inc | 23 | 1.0% |
| Webster Bank, National Association | 22 | 1.0% |
| Synchrony Financial | 18 | 0.8% |
| Ally Financial Inc. | 17 | 0.7% |
| HSBC North America Holdings Inc. | 12 | 0.5% |
| American Express Company | 11 | 0.5% |
| First Niagara Financial Group, Inc. | 11 | 0.5% |
| PNC Bank N.A. | 11 | 0.5% |
| U.S. Bancorp | 10 | 0.4% |
| United Services Automobile Association | 10 | 0.4% |
| Keycorp | 9 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to bank account or service complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,221 | 53% |
| Closed with monetary relief | 610 | 26.5% |
| Closed | 254 | 11% |
| Closed with non-monetary relief | 124 | 5.4% |
| Closed with relief | 50 | 2.2% |
| Closed without relief | 44 | 1.9% |
| Untimely response | 1 | 0% |
Frequently Asked Questions
-
How many Bank account or service complaints have been filed in Massachusetts?
2,304 complaints about bank account or service have been filed from Massachusetts.
-
Which company gets the most bank account or service complaints in Massachusetts?
Bank of America, National Association leads with 600 bank account or service complaints in Massachusetts.
-
What is the most common issue with bank account or service in Massachusetts?
The most frequently reported issue is Account opening, closing, or management with 1,016 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.