First Niagara Financial Group, Inc. Consumer Complaints
First Niagara Financial Group, Inc. has received 505 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 505 total complaints on file with the CFPB.
- Most complaints are about Bank account or service (293).
- Timely response rate: 97.0%.
- Consumer disputed rate: 17.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Niagara Financial Group, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Bank account or service | 293 | 58.0% |
| Mortgage | 104 | 20.6% |
| Credit card | 64 | 12.7% |
| Consumer Loan | 38 | 7.5% |
| Debt collection | 6 | 1.2% |
Most Common Issues
These are the specific issues consumers most frequently report about First Niagara Financial Group, Inc..
Company Response Breakdown
When consumers file complaints, First Niagara Financial Group, Inc. responds in one of several ways. The breakdown below shows how First Niagara Financial Group, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 366 | 72.5% |
| Closed with monetary relief | 73 | 14.5% |
| Closed with non-monetary relief | 48 | 9.5% |
| Closed without relief | 7 | 1.4% |
| Closed with relief | 5 | 1% |
| Closed | 3 | 0.6% |
| Untimely response | 3 | 0.6% |
Complaints by State
Top states where consumers have filed complaints against First Niagara Financial Group, Inc..
| State | Complaints |
|---|---|
| New York | 264 |
| Pennsylvania | 110 |
| Connecticut | 61 |
| Massachusetts | 13 |
| New Jersey | 11 |
| California | 9 |
| Florida | 4 |
| Ohio | 3 |
| Arizona | 2 |
| Georgia | 2 |
| Maine | 2 |
| North Carolina | 2 |
| Nebraska | 2 |
| Nevada | 2 |
| Texas | 2 |
| Alaska | 1 |
| District of Columbia | 1 |
| Indiana | 1 |
| Maryland | 1 |
| Michigan | 1 |
Your Rights
What to do if you have a complaint against First Niagara Financial Group, Inc.
- Contact First Niagara Financial Group, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does First Niagara Financial Group, Inc. have?
First Niagara Financial Group, Inc. has 505 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First Niagara Financial Group, Inc.?
The most common issue reported is Account opening, closing, or management with 125 complaints.
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How do I file a complaint against First Niagara Financial Group, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Niagara Financial Group, Inc. respond to complaints on time?
First Niagara Financial Group, Inc. has a 97.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.