People's United Bank, National Association Consumer Complaints
People's United Bank, National Association has received 785 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 785 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (347).
- Timely response rate: 99.1%.
- Consumer disputed rate: 20.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against People's United Bank, National Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 347 | 44.2% |
| Bank account or service | 235 | 29.9% |
| Mortgage | 125 | 15.9% |
| Credit card or prepaid card | 14 | 1.8% |
| Money transfer, virtual currency, or money service | 12 | 1.5% |
| Consumer Loan | 11 | 1.4% |
| Credit card | 11 | 1.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 11 | 1.4% |
| Payday loan, title loan, or personal loan | 7 | 0.9% |
| Debt collection | 6 | 0.8% |
| Vehicle loan or lease | 3 | 0.4% |
| Money transfers | 2 | 0.3% |
| Student loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about People's United Bank, National Association.
Company Response Breakdown
When consumers file complaints, People's United Bank, National Association responds in one of several ways. The breakdown below shows how People's United Bank, National Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 618 | 78.7% |
| Closed with monetary relief | 124 | 15.8% |
| Closed with non-monetary relief | 23 | 2.9% |
| Closed | 9 | 1.1% |
| Closed with relief | 7 | 0.9% |
| Closed without relief | 3 | 0.4% |
| Untimely response | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against People's United Bank, National Association.
| State | Complaints |
|---|---|
| Connecticut | 352 |
| New York | 97 |
| Massachusetts | 93 |
| Vermont | 60 |
| New Hampshire | 43 |
| Maine | 21 |
| Florida | 12 |
| New Jersey | 11 |
| California | 10 |
| North Carolina | 8 |
| Georgia | 6 |
| Arizona | 5 |
| Texas | 5 |
| Virginia | 5 |
| Rhode Island | 4 |
| Maryland | 3 |
| Pennsylvania | 3 |
| Illinois | 2 |
| Washington | 2 |
| AP | 1 |
Your Rights
What to do if you have a complaint against People's United Bank, National Association
- Contact People's United Bank, National Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does People's United Bank, National Association have?
People's United Bank, National Association has 785 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about People's United Bank, National Association?
The most common issue reported is Managing an account with 233 complaints.
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How do I file a complaint against People's United Bank, National Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does People's United Bank, National Association respond to complaints on time?
People's United Bank, National Association has a 99.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.