Credit card or prepaid card Complaints in Massachusetts
Massachusetts consumers have filed 5,155 complaints about credit card or prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 5,155 credit card or prepaid card complaints from Massachusetts.
- Capital One Financial Corporation has the most complaints (854).
- Most common issue: Problem with a purchase shown on your statement.
5,155 Total credit card or prepaid card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card or prepaid card in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Capital One Financial Corporation | 854 | 16.6% |
| Citibank, N.A. | 677 | 13.1% |
| Bank of America, National Association | 474 | 9.2% |
| Bread Financial Holdings, Inc. | 447 | 8.7% |
| JPMorgan Chase & Co. | 441 | 8.6% |
| American Express Company | 371 | 7.2% |
| Synchrony Financial | 343 | 6.7% |
| Barclays Bank Delaware | 286 | 5.5% |
| Discover Bank | 199 | 3.9% |
| U.S. Bancorp | 148 | 2.9% |
| TD Bank US Holding Company | 139 | 2.7% |
| Wells Fargo & Company | 84 | 1.6% |
| Citizens Financial Group, Inc. | 66 | 1.3% |
| Goldman Sachs Bank USA | 61 | 1.2% |
| Comerica | 39 | 0.8% |
| Netspend Corporation | 34 | 0.7% |
| United Services Automobile Association | 28 | 0.5% |
| Paypal Holdings, Inc | 26 | 0.5% |
| Incomm Holdings Inc. | 25 | 0.5% |
| CLGF Holdco 1, LLC | 23 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card or prepaid card complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,607 | 70% |
| Closed with monetary relief | 954 | 18.5% |
| Closed with non-monetary relief | 592 | 11.5% |
| Untimely response | 2 | 0% |
Frequently Asked Questions
-
How many Credit card or prepaid card complaints have been filed in Massachusetts?
5,155 complaints about credit card or prepaid card have been filed from Massachusetts.
-
Which company gets the most credit card or prepaid card complaints in Massachusetts?
Capital One Financial Corporation leads with 854 credit card or prepaid card complaints in Massachusetts.
-
What is the most common issue with credit card or prepaid card in Massachusetts?
The most frequently reported issue is Problem with a purchase shown on your statement with 1,138 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.