An independent legal information resource. Not a law firm. Not legal advice.

FreeNetLaw Consumer Legal Reference

Credit reporting or other personal consumer reports Complaints in Massachusetts

Massachusetts consumers have filed 123,779 complaints about credit reporting or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.

Data last updated: Jun 1, 2026

Key Takeaways

  • 123,779 credit reporting or other personal consumer reports complaints from Massachusetts.
  • TransUnion Intermediate Holdings, Inc. has the most complaints (40,379).
  • Most common issue: Incorrect information on your report.
123,779 Total credit reporting or other personal consumer reports complaints
30 Companies involved
9 Distinct issues

Top Companies for Credit reporting or other personal consumer reports in Massachusetts

Company Complaints % of Total
TransUnion Intermediate Holdings, Inc. 40,379 32.6%
Equifax, Inc. 39,341 31.8%
Experian Information Solutions Inc. 37,552 30.3%
Capital One Financial Corporation 525 0.4%
Lexisnexis 514 0.4%
CBC Companies, Inc. 479 0.4%
Bank of America, National Association 285 0.2%
Fidelity National Information Services, Inc. (FNIS) 249 0.2%
Citibank, N.A. 240 0.2%
JPMorgan Chase & Co. 192 0.2%
Discover Bank 183 0.1%
Synchrony Financial 145 0.1%
Barclays Bank Delaware 141 0.1%
Bread Financial Holdings, Inc. 136 0.1%
Santander Holdings USA, Inc. 130 0.1%
Early Warning Services, LLC 124 0.1%
Wells Fargo & Company 118 0.1%
American Express Company 114 0.1%
TD Bank US Holding Company 103 0.1%
ID Analytics, Inc. 98 0.1%

Common Issues

Incorrect information on your report 72,552
Improper use of your report 31,173
Problem with a company's investigation into an existing problem 18,345
Unable to get your credit report or credit score 822
Problem with fraud alerts or security freezes 530
Credit monitoring or identity theft protection services 270
Problem with a company's investigation into an existing issue 73
Identity theft protection or other monitoring services 13
Dealing with your lender or servicer 1

How Companies Respond

Breakdown of how companies respond to credit reporting or other personal consumer reports complaints from Massachusetts.

Response Count Percentage
Closed with explanation 65,984 53.3%
Closed with non-monetary relief 50,882 41.1%
In progress 6,817 5.5%
Closed with monetary relief 50 0%
Untimely response 46 0%

Frequently Asked Questions

  • How many Credit reporting or other personal consumer reports complaints have been filed in Massachusetts?

    123,779 complaints about credit reporting or other personal consumer reports have been filed from Massachusetts.

  • Which company gets the most credit reporting or other personal consumer reports complaints in Massachusetts?

    TransUnion Intermediate Holdings, Inc. leads with 40,379 credit reporting or other personal consumer reports complaints in Massachusetts.

  • What is the most common issue with credit reporting or other personal consumer reports in Massachusetts?

    The most frequently reported issue is Incorrect information on your report with 72,552 complaints.

Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice. The information on this site is not a substitute for consultation with a licensed attorney. Laws vary by jurisdiction and change frequently. Always verify information with official sources and consult a qualified attorney for advice about your specific situation.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.