Credit reporting or other personal consumer reports Complaints in Massachusetts
Massachusetts consumers have filed 112,679 complaints about credit reporting or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 112,679 credit reporting or other personal consumer reports complaints from Massachusetts.
- TransUnion Intermediate Holdings, Inc. has the most complaints (36,274).
- Most common issue: Incorrect information on your report.
Top Companies for Credit reporting or other personal consumer reports in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| TransUnion Intermediate Holdings, Inc. | 36,274 | 32.2% |
| Equifax, Inc. | 36,251 | 32.2% |
| Experian Information Solutions Inc. | 34,097 | 30.3% |
| Capital One Financial Corporation | 489 | 0.4% |
| CBC Companies, Inc. | 469 | 0.4% |
| Lexisnexis | 462 | 0.4% |
| Bank of America, National Association | 261 | 0.2% |
| Fidelity National Information Services, Inc. (FNIS) | 236 | 0.2% |
| Citibank, N.A. | 228 | 0.2% |
| Discover Bank | 183 | 0.2% |
| JPMorgan Chase & Co. | 175 | 0.2% |
| Synchrony Financial | 137 | 0.1% |
| Barclays Bank Delaware | 125 | 0.1% |
| Bread Financial Holdings, Inc. | 123 | 0.1% |
| Santander Holdings USA, Inc. | 122 | 0.1% |
| Early Warning Services, LLC | 121 | 0.1% |
| Wells Fargo & Company | 104 | 0.1% |
| American Express Company | 100 | 0.1% |
| TD Bank US Holding Company | 94 | 0.1% |
| Ally Financial Inc. | 90 | 0.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit reporting or other personal consumer reports complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 58,860 | 52.2% |
| Closed with non-monetary relief | 49,099 | 43.6% |
| In progress | 4,632 | 4.1% |
| Closed with monetary relief | 45 | 0% |
| Untimely response | 43 | 0% |
Frequently Asked Questions
-
How many Credit reporting or other personal consumer reports complaints have been filed in Massachusetts?
112,679 complaints about credit reporting or other personal consumer reports have been filed from Massachusetts.
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Which company gets the most credit reporting or other personal consumer reports complaints in Massachusetts?
TransUnion Intermediate Holdings, Inc. leads with 36,274 credit reporting or other personal consumer reports complaints in Massachusetts.
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What is the most common issue with credit reporting or other personal consumer reports in Massachusetts?
The most frequently reported issue is Incorrect information on your report with 66,009 complaints.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.