Money transfer, virtual currency, or money service Complaints in Massachusetts
Massachusetts consumers have filed 2,778 complaints about money transfer, virtual currency, or money service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 2,778 money transfer, virtual currency, or money service complaints from Massachusetts.
- Paypal Holdings, Inc has the most complaints (537).
- Most common issue: Fraud or scam.
2,778 Total money transfer, virtual currency, or money service complaints
30 Companies involved
17 Distinct issues
Top Companies for Money transfer, virtual currency, or money service in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Paypal Holdings, Inc | 537 | 19.3% |
| Block, Inc. | 531 | 19.1% |
| Bank of America, National Association | 284 | 10.2% |
| Early Warning Services, LLC | 208 | 7.5% |
| Coinbase, Inc. | 172 | 6.2% |
| Citizens Financial Group, Inc. | 97 | 3.5% |
| JPMorgan Chase & Co. | 86 | 3.1% |
| Western Union Company, the | 75 | 2.7% |
| Robinhood Markets Inc. | 59 | 2.1% |
| TD Bank US Holding Company | 59 | 2.1% |
| Moneygram Payment Systems Worldwide Inc. | 53 | 1.9% |
| Wells Fargo & Company | 51 | 1.8% |
| Capital One Financial Corporation | 33 | 1.2% |
| Chime Financial Inc | 29 | 1.0% |
| TransferWise Ltd | 28 | 1.0% |
| Santander Holdings USA, Inc. | 25 | 0.9% |
| Remitly, Inc. | 24 | 0.9% |
| BAM Management US Holdings Inc. | 22 | 0.8% |
| Citibank, N.A. | 22 | 0.8% |
| Foris DAX, Inc. | 21 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to money transfer, virtual currency, or money service complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,340 | 84.2% |
| Closed with monetary relief | 289 | 10.4% |
| Closed with non-monetary relief | 127 | 4.6% |
| In progress | 16 | 0.6% |
| Untimely response | 6 | 0.2% |
Frequently Asked Questions
-
How many Money transfer, virtual currency, or money service complaints have been filed in Massachusetts?
2,778 complaints about money transfer, virtual currency, or money service have been filed from Massachusetts.
-
Which company gets the most money transfer, virtual currency, or money service complaints in Massachusetts?
Paypal Holdings, Inc leads with 537 money transfer, virtual currency, or money service complaints in Massachusetts.
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What is the most common issue with money transfer, virtual currency, or money service in Massachusetts?
The most frequently reported issue is Fraud or scam with 823 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.