TransferWise Ltd Consumer Complaints
TransferWise Ltd has received 1,914 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,914 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (1,485).
- Timely response rate: 93.1%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against TransferWise Ltd break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 1,485 | 77.6% |
| Checking or savings account | 384 | 20.1% |
| Credit card or prepaid card | 15 | 0.8% |
| Credit card | 11 | 0.6% |
| Debt collection | 8 | 0.4% |
| Prepaid card | 4 | 0.2% |
| Credit reporting or other personal consumer reports | 3 | 0.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 3 | 0.2% |
| Money transfers | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about TransferWise Ltd.
Company Response Breakdown
When consumers file complaints, TransferWise Ltd responds in one of several ways. The breakdown below shows how TransferWise Ltd has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,748 | 91.3% |
| Closed with monetary relief | 140 | 7.3% |
| Closed with non-monetary relief | 24 | 1.3% |
| Untimely response | 2 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against TransferWise Ltd.
| State | Complaints |
|---|---|
| California | 244 |
| Florida | 169 |
| New York | 148 |
| Texas | 130 |
| Washington | 50 |
| Georgia | 45 |
| New Jersey | 44 |
| Massachusetts | 43 |
| Wyoming | 43 |
| Illinois | 40 |
| North Carolina | 40 |
| Michigan | 37 |
| Virginia | 34 |
| Colorado | 33 |
| Delaware | 33 |
| Maryland | 30 |
| Pennsylvania | 26 |
| Arizona | 23 |
| Ohio | 21 |
| Oregon | 18 |
Your Rights
What to do if you have a complaint against TransferWise Ltd
- Contact TransferWise Ltd directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does TransferWise Ltd have?
TransferWise Ltd has 1,914 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about TransferWise Ltd?
The most common issue reported is Other transaction problem with 465 complaints.
-
How do I file a complaint against TransferWise Ltd?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does TransferWise Ltd respond to complaints on time?
TransferWise Ltd has a 93.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.