Moneygram Payment Systems Worldwide Inc. Consumer Complaints
Moneygram Payment Systems Worldwide Inc. has received 3,258 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 3,258 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (1,890).
- Timely response rate: 99.7%.
- Consumer disputed rate: 8.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against Moneygram Payment Systems Worldwide Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 1,890 | 58.0% |
| Money transfers | 1,279 | 39.3% |
| Other financial service | 36 | 1.1% |
| Checking or savings account | 15 | 0.5% |
| Bank account or service | 10 | 0.3% |
| Credit card or prepaid card | 9 | 0.3% |
| Debt collection | 6 | 0.2% |
| Prepaid card | 5 | 0.2% |
| Payday loan, title loan, or personal loan | 3 | 0.1% |
| Credit card | 2 | 0.1% |
| Payday loan | 2 | 0.1% |
| Consumer Loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Moneygram Payment Systems Worldwide Inc..
Company Response Breakdown
When consumers file complaints, Moneygram Payment Systems Worldwide Inc. responds in one of several ways. The breakdown below shows how Moneygram Payment Systems Worldwide Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,773 | 85.1% |
| Closed with monetary relief | 469 | 14.4% |
| In progress | 11 | 0.3% |
| Closed | 4 | 0.1% |
| Closed with non-monetary relief | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Moneygram Payment Systems Worldwide Inc..
| State | Complaints |
|---|---|
| California | 466 |
| Texas | 255 |
| New York | 237 |
| Florida | 226 |
| Georgia | 134 |
| New Jersey | 115 |
| Illinois | 107 |
| Virginia | 104 |
| Maryland | 103 |
| Pennsylvania | 97 |
| Massachusetts | 95 |
| Ohio | 91 |
| North Carolina | 86 |
| Michigan | 67 |
| Arizona | 59 |
| Missouri | 49 |
| Tennessee | 48 |
| Washington | 48 |
| Indiana | 47 |
| Louisiana | 44 |
Your Rights
What to do if you have a complaint against Moneygram Payment Systems Worldwide Inc.
- Contact Moneygram Payment Systems Worldwide Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Moneygram Payment Systems Worldwide Inc. have?
Moneygram Payment Systems Worldwide Inc. has 3,258 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Moneygram Payment Systems Worldwide Inc.?
The most common issue reported is Fraud or scam with 1,035 complaints.
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How do I file a complaint against Moneygram Payment Systems Worldwide Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Moneygram Payment Systems Worldwide Inc. respond to complaints on time?
Moneygram Payment Systems Worldwide Inc. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.