Remitly, Inc. Consumer Complaints
Remitly, Inc. has received 944 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 944 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (878).
- Timely response rate: 96.0%.
- Consumer disputed rate: 17.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Remitly, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 878 | 93.0% |
| Checking or savings account | 33 | 3.5% |
| Money transfers | 14 | 1.5% |
| Credit card | 7 | 0.7% |
| Credit card or prepaid card | 6 | 0.6% |
| Bank account or service | 2 | 0.2% |
| Prepaid card | 2 | 0.2% |
| Debt collection | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Remitly, Inc..
Company Response Breakdown
When consumers file complaints, Remitly, Inc. responds in one of several ways. The breakdown below shows how Remitly, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 939 | 99.5% |
| Closed with monetary relief | 3 | 0.3% |
| Closed | 2 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Remitly, Inc..
| State | Complaints |
|---|---|
| California | 143 |
| Florida | 94 |
| Texas | 87 |
| New York | 65 |
| Arizona | 35 |
| Georgia | 34 |
| New Jersey | 32 |
| Illinois | 31 |
| Virginia | 30 |
| Pennsylvania | 27 |
| Washington | 27 |
| Massachusetts | 26 |
| Maryland | 25 |
| North Carolina | 21 |
| Colorado | 15 |
| Ohio | 15 |
| Michigan | 13 |
| Minnesota | 12 |
| Tennessee | 12 |
| Wisconsin | 11 |
Your Rights
What to do if you have a complaint against Remitly, Inc.
- Contact Remitly, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Remitly, Inc. have?
Remitly, Inc. has 944 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Remitly, Inc.?
The most common issue reported is Other transaction problem with 300 complaints.
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How do I file a complaint against Remitly, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Remitly, Inc. respond to complaints on time?
Remitly, Inc. has a 96.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.