Key Takeaways

  • 153 total complaints on file with the CFPB.
  • Most complaints are about Vehicle loan or lease (41).
  • Timely response rate: 94.1%.
  • Consumer disputed rate: 7.1% of resolved complaints.
153 Total complaints
94.1% Timely response rate
7.1% Consumer disputed rate
Vehicle loan or lease Most common product

Complaints by Product

The following table shows how complaints against New City Funding Corp. break down by financial product category.

Product Complaints % of Total
Vehicle loan or lease 41 26.8%
Credit reporting or other personal consumer reports 39 25.5%
Debt collection 39 25.5%
Credit reporting, credit repair services, or other personal consumer reports 23 15.0%
Consumer Loan 9 5.9%
Credit reporting 2 1.3%

Most Common Issues

These are the specific issues consumers most frequently report about New City Funding Corp..

Incorrect information on your report 34
Attempts to collect debt not owed 17
Improper use of your report 16
Problem with a credit reporting company's investigation into an existing problem 13
Repossession 12
Struggling to pay your loan 12
False statements or representation 8
Managing the loan or lease 8
Getting a loan or lease 5
Took or threatened to take negative or legal action 5

Company Response Breakdown

When consumers file complaints, New City Funding Corp. responds in one of several ways. The breakdown below shows how New City Funding Corp. has resolved complaints.

Response Count Percentage
Closed with explanation 153 100%

Complaints by State

Top states where consumers have filed complaints against New City Funding Corp..

Your Rights

What to do if you have a complaint against New City Funding Corp.

  1. Contact New City Funding Corp. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does New City Funding Corp. have?

    New City Funding Corp. has 153 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about New City Funding Corp.?

    The most common issue reported is Incorrect information on your report with 34 complaints.

  • How do I file a complaint against New City Funding Corp.?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does New City Funding Corp. respond to complaints on time?

    New City Funding Corp. has a 94.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.