Prepaid card Complaints in Texas
Texas consumers have filed 1,494 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 1,494 prepaid card complaints from Texas.
- American Express Company has the most complaints (371).
- Most common issue: Trouble using the card.
1,494 Total prepaid card complaints
30 Companies involved
13 Distinct issues
Top Companies for Prepaid card in Texas
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 371 | 24.8% |
| Block, Inc. | 162 | 10.8% |
| Incomm Holdings Inc. | 156 | 10.4% |
| Netspend Corporation | 124 | 8.3% |
| Comerica | 123 | 8.2% |
| U.S. Bancorp | 90 | 6.0% |
| Paypal Holdings, Inc | 56 | 3.7% |
| Empowerment Ventures, LLC | 54 | 3.6% |
| Blackhawk Network Holdings Inc. | 44 | 2.9% |
| Chime Financial Inc | 26 | 1.7% |
| Bank of America, National Association | 20 | 1.3% |
| Equifax, Inc. | 20 | 1.3% |
| ADP Inc. | 18 | 1.2% |
| Citibank, N.A. | 18 | 1.2% |
| Newport Intermediate Inc. | 17 | 1.1% |
| Fiserv Finxact Core | 15 | 1.0% |
| JPMorgan Chase & Co. | 15 | 1.0% |
| TransUnion Intermediate Holdings, Inc. | 14 | 0.9% |
| Experian Information Solutions Inc. | 12 | 0.8% |
| Branch Messenger, Inc. | 11 | 0.7% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from Texas.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,042 | 69.7% |
| Closed with monetary relief | 315 | 21.1% |
| Closed with non-monetary relief | 128 | 8.6% |
| In progress | 7 | 0.5% |
| Closed | 2 | 0.1% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in Texas?
1,494 complaints about prepaid card have been filed from Texas.
-
Which company gets the most prepaid card complaints in Texas?
American Express Company leads with 371 prepaid card complaints in Texas.
-
What is the most common issue with prepaid card in Texas?
The most frequently reported issue is Trouble using the card with 529 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.