Checking or savings account Complaints in Virginia
Virginia consumers have filed 9,935 complaints about checking or savings account with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 9,935 checking or savings account complaints from Virginia.
- Navy Federal Credit Union has the most complaints (1,355).
- Most common issue: Managing an account.
9,935 Total checking or savings account complaints
30 Companies involved
12 Distinct issues
Top Companies for Checking or savings account in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Navy Federal Credit Union | 1,355 | 13.6% |
| Wells Fargo & Company | 1,353 | 13.6% |
| Bank of America, National Association | 1,013 | 10.2% |
| Truist Financial Corporation | 863 | 8.7% |
| Capital One Financial Corporation | 708 | 7.1% |
| JPMorgan Chase & Co. | 414 | 4.2% |
| Chime Financial Inc | 375 | 3.8% |
| United Services Automobile Association | 342 | 3.4% |
| Citibank, N.A. | 328 | 3.3% |
| PNC Bank N.A. | 305 | 3.1% |
| TD Bank US Holding Company | 253 | 2.5% |
| Block, Inc. | 205 | 2.1% |
| SunTrust Banks, Inc. | 189 | 1.9% |
| Bb&t Corporation | 140 | 1.4% |
| Ally Financial Inc. | 120 | 1.2% |
| Atlantic Union Bankshares, Inc. | 96 | 1.0% |
| Goldman Sachs Bank USA | 94 | 0.9% |
| M&t Bank Corporation | 92 | 0.9% |
| SoFi Technologies, Inc. | 88 | 0.9% |
| Citizens Financial Group, Inc. | 81 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to checking or savings account complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,947 | 80% |
| Closed with monetary relief | 1,330 | 13.4% |
| Closed with non-monetary relief | 550 | 5.5% |
| In progress | 98 | 1% |
| Untimely response | 10 | 0.1% |
Frequently Asked Questions
-
How many Checking or savings account complaints have been filed in Virginia?
9,935 complaints about checking or savings account have been filed from Virginia.
-
Which company gets the most checking or savings account complaints in Virginia?
Navy Federal Credit Union leads with 1,355 checking or savings account complaints in Virginia.
-
What is the most common issue with checking or savings account in Virginia?
The most frequently reported issue is Managing an account with 5,530 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.