First Hawaiian, Inc. Consumer Complaints
First Hawaiian, Inc. has received 299 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 299 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (109).
- Timely response rate: 99.0%.
- Consumer disputed rate: 19.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Hawaiian, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 109 | 36.5% |
| Bank account or service | 41 | 13.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 26 | 8.7% |
| Credit card | 23 | 7.7% |
| Mortgage | 19 | 6.4% |
| Vehicle loan or lease | 15 | 5.0% |
| Credit reporting or other personal consumer reports | 14 | 4.7% |
| Credit card or prepaid card | 12 | 4.0% |
| Consumer Loan | 11 | 3.7% |
| Debt collection | 11 | 3.7% |
| Money transfer, virtual currency, or money service | 9 | 3.0% |
| Payday loan, title loan, or personal loan | 4 | 1.3% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 1.3% |
| Money transfers | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about First Hawaiian, Inc..
Company Response Breakdown
When consumers file complaints, First Hawaiian, Inc. responds in one of several ways. The breakdown below shows how First Hawaiian, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 271 | 90.6% |
| Closed with non-monetary relief | 14 | 4.7% |
| Closed with monetary relief | 10 | 3.3% |
| Closed without relief | 2 | 0.7% |
| Closed with relief | 1 | 0.3% |
| In progress | 1 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against First Hawaiian, Inc..
| State | Complaints |
|---|---|
| Hawaii | 191 |
| California | 25 |
| GU | 23 |
| Florida | 8 |
| Arizona | 7 |
| Nevada | 5 |
| Virginia | 4 |
| Georgia | 2 |
| Maryland | 2 |
| Michigan | 2 |
| MP | 2 |
| North Carolina | 2 |
| Tennessee | 2 |
| Texas | 2 |
| AS | 1 |
| Colorado | 1 |
| District of Columbia | 1 |
| Maine | 1 |
| Mississippi | 1 |
| Montana | 1 |
Your Rights
What to do if you have a complaint against First Hawaiian, Inc.
- Contact First Hawaiian, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does First Hawaiian, Inc. have?
First Hawaiian, Inc. has 299 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about First Hawaiian, Inc.?
The most common issue reported is Managing an account with 61 complaints.
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How do I file a complaint against First Hawaiian, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Hawaiian, Inc. respond to complaints on time?
First Hawaiian, Inc. has a 99.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.