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Credit reporting or other personal consumer reports Complaints in Illinois

Illinois consumers have filed 409,079 complaints about credit reporting or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.

Data last updated: Apr 16, 2026

Key Takeaways

  • 409,079 credit reporting or other personal consumer reports complaints from Illinois.
  • TransUnion Intermediate Holdings, Inc. has the most complaints (136,984).
  • Most common issue: Incorrect information on your report.
409,079 Total credit reporting or other personal consumer reports complaints
30 Companies involved
8 Distinct issues

Top Companies for Credit reporting or other personal consumer reports in Illinois

Company Complaints % of Total
TransUnion Intermediate Holdings, Inc. 136,984 33.5%
Equifax, Inc. 130,153 31.8%
Experian Information Solutions Inc. 117,653 28.8%
CBC Companies, Inc. 3,849 0.9%
Lexisnexis 2,725 0.7%
Capital One Financial Corporation 1,270 0.3%
JPMorgan Chase & Co. 604 0.1%
Resurgent Capital Services L.P. 579 0.1%
Fidelity National Information Services, Inc. (FNIS) 559 0.1%
Citibank, N.A. 473 0.1%
Discover Bank 437 0.1%
CL Holdings LLC 391 0.1%
Bank of America, National Association 390 0.1%
Early Warning Services, LLC 370 0.1%
Self Financial Inc. 370 0.1%
Bread Financial Holdings, Inc. 348 0.1%
Encore Capital Group Inc. 342 0.1%
Ally Financial Inc. 340 0.1%
Navy Federal Credit Union 318 0.1%
Synchrony Financial 317 0.1%

Common Issues

Incorrect information on your report 221,108
Improper use of your report 109,448
Problem with a company's investigation into an existing problem 74,451
Problem with fraud alerts or security freezes 1,603
Unable to get your credit report or credit score 1,259
Credit monitoring or identity theft protection services 927
Problem with a company's investigation into an existing issue 236
Identity theft protection or other monitoring services 47

How Companies Respond

Breakdown of how companies respond to credit reporting or other personal consumer reports complaints from Illinois.

Response Count Percentage
Closed with explanation 215,132 52.6%
Closed with non-monetary relief 176,706 43.2%
In progress 16,851 4.1%
Untimely response 303 0.1%
Closed with monetary relief 86 0%

Frequently Asked Questions

  • How many Credit reporting or other personal consumer reports complaints have been filed in Illinois?

    409,079 complaints about credit reporting or other personal consumer reports have been filed from Illinois.

  • Which company gets the most credit reporting or other personal consumer reports complaints in Illinois?

    TransUnion Intermediate Holdings, Inc. leads with 136,984 credit reporting or other personal consumer reports complaints in Illinois.

  • What is the most common issue with credit reporting or other personal consumer reports in Illinois?

    The most frequently reported issue is Incorrect information on your report with 221,108 complaints.

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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.