Bank account or service Complaints in New York
New York consumers have filed 7,608 complaints about bank account or service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 7,608 bank account or service complaints from New York.
- JPMorgan Chase & Co. has the most complaints (1,651).
- Most common issue: Account opening, closing, or management.
7,608 Total bank account or service complaints
30 Companies involved
5 Distinct issues
Top Companies for Bank account or service in New York
| Company | Complaints | % of Total |
|---|---|---|
| JPMorgan Chase & Co. | 1,651 | 21.7% |
| Citibank, N.A. | 878 | 11.5% |
| Bank of America, National Association | 851 | 11.2% |
| TD Bank US Holding Company | 709 | 9.3% |
| Capital One Financial Corporation | 530 | 7.0% |
| HSBC North America Holdings Inc. | 503 | 6.6% |
| Wells Fargo & Company | 379 | 5.0% |
| M&t Bank Corporation | 251 | 3.3% |
| Keycorp | 230 | 3.0% |
| Citizens Financial Group, Inc. | 202 | 2.7% |
| Santander Bank, National Association | 175 | 2.3% |
| First Niagara Financial Group, Inc. | 150 | 2.0% |
| Astoria Bank | 99 | 1.3% |
| Paypal Holdings, Inc | 77 | 1.0% |
| Popular Bank | 70 | 0.9% |
| Synchrony Financial | 63 | 0.8% |
| Ally Financial Inc. | 57 | 0.7% |
| Flagstar Bank, National Association | 57 | 0.7% |
| PNC Bank N.A. | 47 | 0.6% |
| Discover Bank | 36 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to bank account or service complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,841 | 63.6% |
| Closed with monetary relief | 1,720 | 22.6% |
| Closed with non-monetary relief | 452 | 5.9% |
| Closed | 307 | 4% |
| Closed without relief | 172 | 2.3% |
| Closed with relief | 113 | 1.5% |
| Untimely response | 3 | 0% |
Frequently Asked Questions
-
How many Bank account or service complaints have been filed in New York?
7,608 complaints about bank account or service have been filed from New York.
-
Which company gets the most bank account or service complaints in New York?
JPMorgan Chase & Co. leads with 1,651 bank account or service complaints in New York.
-
What is the most common issue with bank account or service in New York?
The most frequently reported issue is Account opening, closing, or management with 3,350 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.