Astoria Bank Consumer Complaints
Astoria Bank has received 290 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 290 total complaints on file with the CFPB.
- Most complaints are about Mortgage (157).
- Timely response rate: 100.0%.
- Consumer disputed rate: 28.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Astoria Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 157 | 54.1% |
| Bank account or service | 117 | 40.3% |
| Checking or savings account | 9 | 3.1% |
| Consumer Loan | 2 | 0.7% |
| Money transfers | 2 | 0.7% |
| Credit card | 1 | 0.3% |
| Debt collection | 1 | 0.3% |
| Money transfer, virtual currency, or money service | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about Astoria Bank.
Company Response Breakdown
When consumers file complaints, Astoria Bank responds in one of several ways. The breakdown below shows how Astoria Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 226 | 77.9% |
| Closed with monetary relief | 33 | 11.4% |
| Closed without relief | 14 | 4.8% |
| Closed with non-monetary relief | 11 | 3.8% |
| Closed | 4 | 1.4% |
| Closed with relief | 2 | 0.7% |
Complaints by State
Top states where consumers have filed complaints against Astoria Bank.
| State | Complaints |
|---|---|
| New York | 171 |
| New Jersey | 20 |
| Virginia | 17 |
| California | 13 |
| Maryland | 13 |
| Florida | 12 |
| Illinois | 8 |
| Connecticut | 5 |
| District of Columbia | 5 |
| Georgia | 5 |
| Massachusetts | 5 |
| Pennsylvania | 4 |
| North Carolina | 2 |
| Arizona | 1 |
| Colorado | 1 |
| Delaware | 1 |
| Nevada | 1 |
| Ohio | 1 |
| PR | 1 |
| Rhode Island | 1 |
Your Rights
What to do if you have a complaint against Astoria Bank
- Contact Astoria Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Astoria Bank have?
Astoria Bank has 290 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Astoria Bank?
The most common issue reported is Loan modification,collection,foreclosure with 72 complaints.
-
How do I file a complaint against Astoria Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Astoria Bank respond to complaints on time?
Astoria Bank has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.