Popular Bank Consumer Complaints
Popular Bank has received 654 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 654 total complaints on file with the CFPB.
- Most complaints are about Bank account or service (186).
- Timely response rate: 98.5%.
- Consumer disputed rate: 19.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Popular Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Bank account or service | 186 | 28.4% |
| Checking or savings account | 184 | 28.1% |
| Mortgage | 123 | 18.8% |
| Consumer Loan | 60 | 9.2% |
| Payday loan | 31 | 4.7% |
| Credit card | 16 | 2.4% |
| Debt collection | 15 | 2.3% |
| Payday loan, title loan, or personal loan | 11 | 1.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 10 | 1.5% |
| Credit card or prepaid card | 5 | 0.8% |
| Money transfer, virtual currency, or money service | 5 | 0.8% |
| Money transfers | 3 | 0.5% |
| Vehicle loan or lease | 2 | 0.3% |
| Other financial service | 1 | 0.2% |
| Prepaid card | 1 | 0.2% |
| Student loan | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Popular Bank.
Company Response Breakdown
When consumers file complaints, Popular Bank responds in one of several ways. The breakdown below shows how Popular Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 541 | 82.7% |
| Closed with monetary relief | 68 | 10.4% |
| Closed with non-monetary relief | 33 | 5% |
| Closed without relief | 7 | 1.1% |
| Closed | 3 | 0.5% |
| Closed with relief | 2 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Popular Bank.
| State | Complaints |
|---|---|
| New York | 189 |
| Florida | 85 |
| California | 83 |
| New Jersey | 49 |
| Illinois | 46 |
| Texas | 22 |
| Georgia | 13 |
| Colorado | 12 |
| Arizona | 11 |
| North Carolina | 10 |
| Ohio | 9 |
| Washington | 9 |
| Michigan | 8 |
| Virginia | 8 |
| Alabama | 7 |
| Massachusetts | 6 |
| Pennsylvania | 6 |
| Indiana | 5 |
| Maryland | 5 |
| Nevada | 5 |
Your Rights
What to do if you have a complaint against Popular Bank
- Contact Popular Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Popular Bank have?
Popular Bank has 654 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Popular Bank?
The most common issue reported is Managing an account with 130 complaints.
-
How do I file a complaint against Popular Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Popular Bank respond to complaints on time?
Popular Bank has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.