Prepaid card Complaints in New York
New York consumers have filed 1,508 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 1,508 prepaid card complaints from New York.
- American Express Company has the most complaints (644).
- Most common issue: Trouble using the card.
1,508 Total prepaid card complaints
30 Companies involved
13 Distinct issues
Top Companies for Prepaid card in New York
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 644 | 42.7% |
| Comerica | 160 | 10.6% |
| Incomm Holdings Inc. | 118 | 7.8% |
| Conduent Incorporated | 72 | 4.8% |
| Block, Inc. | 67 | 4.4% |
| Empowerment Ventures, LLC | 65 | 4.3% |
| Netspend Corporation | 62 | 4.1% |
| Blackhawk Network Holdings Inc. | 44 | 2.9% |
| Paypal Holdings, Inc | 39 | 2.6% |
| Keycorp | 25 | 1.7% |
| U.S. Bancorp | 21 | 1.4% |
| Chime Financial Inc | 20 | 1.3% |
| Bank of America, National Association | 15 | 1.0% |
| Citibank, N.A. | 14 | 0.9% |
| Fiserv Finxact Core | 14 | 0.9% |
| Newport Intermediate Inc. | 13 | 0.9% |
| JPMorgan Chase & Co. | 11 | 0.7% |
| Google Compare Credit Cards Inc. | 8 | 0.5% |
| Equifax, Inc. | 7 | 0.5% |
| Capital One Financial Corporation | 5 | 0.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 891 | 59.1% |
| Closed with monetary relief | 491 | 32.6% |
| Closed with non-monetary relief | 108 | 7.2% |
| In progress | 11 | 0.7% |
| Untimely response | 4 | 0.3% |
| Closed | 3 | 0.2% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in New York?
1,508 complaints about prepaid card have been filed from New York.
-
Which company gets the most prepaid card complaints in New York?
American Express Company leads with 644 prepaid card complaints in New York.
-
What is the most common issue with prepaid card in New York?
The most frequently reported issue is Trouble using the card with 755 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.