Consumer Loan Complaints in Virginia
Virginia consumers have filed 1,116 complaints about consumer loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 1,116 consumer loan complaints from Virginia.
- Wells Fargo & Company has the most complaints (97).
- Most common issue: Managing the loan or lease.
1,116 Total consumer loan complaints
30 Companies involved
13 Distinct issues
Top Companies for Consumer Loan in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 97 | 8.7% |
| Santander Consumer USA Holdings Inc. | 77 | 6.9% |
| Navy Federal Credit Union | 62 | 5.6% |
| Ally Financial Inc. | 52 | 4.7% |
| Capital One Financial Corporation | 44 | 3.9% |
| Bb&t Corporation | 35 | 3.1% |
| Toyota Motor Credit Corporation | 34 | 3.0% |
| Citibank, N.A. | 33 | 3.0% |
| Enova International, Inc. | 29 | 2.6% |
| SunTrust Banks, Inc. | 28 | 2.5% |
| JPMorgan Chase & Co. | 27 | 2.4% |
| OneMain Financial Holdings, LLC. | 23 | 2.1% |
| Synchrony Financial | 22 | 2.0% |
| American Honda Finance Corp. | 21 | 1.9% |
| Bank of America, National Association | 21 | 1.9% |
| United Services Automobile Association | 19 | 1.7% |
| General Motors Financial Company, Inc. | 17 | 1.5% |
| TMX Finance LLC | 17 | 1.5% |
| Delbert Services | 16 | 1.4% |
| Hyundai Capital America | 16 | 1.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to consumer loan complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 910 | 81.5% |
| Closed with non-monetary relief | 98 | 8.8% |
| Closed with monetary relief | 72 | 6.5% |
| Closed | 18 | 1.6% |
| Untimely response | 8 | 0.7% |
| Closed without relief | 7 | 0.6% |
| Closed with relief | 3 | 0.3% |
Frequently Asked Questions
-
How many Consumer Loan complaints have been filed in Virginia?
1,116 complaints about consumer loan have been filed from Virginia.
-
Which company gets the most consumer loan complaints in Virginia?
Wells Fargo & Company leads with 97 consumer loan complaints in Virginia.
-
What is the most common issue with consumer loan in Virginia?
The most frequently reported issue is Managing the loan or lease with 542 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.