Enova International, Inc. Consumer Complaints
Enova International, Inc. has received 5,534 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 5,534 total complaints on file with the CFPB.
- Most complaints are about Debt collection (1,598).
- Timely response rate: 99.8%.
- Consumer disputed rate: 14.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Enova International, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 1,598 | 28.9% |
| Payday loan, title loan, or personal loan | 983 | 17.8% |
| Payday loan, title loan, personal loan, or advance loan | 954 | 17.2% |
| Credit reporting or other personal consumer reports | 862 | 15.6% |
| Payday loan | 444 | 8.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 414 | 7.5% |
| Consumer Loan | 165 | 3.0% |
| Credit card | 42 | 0.8% |
| Money transfer, virtual currency, or money service | 28 | 0.5% |
| Checking or savings account | 14 | 0.3% |
| Credit card or prepaid card | 9 | 0.2% |
| Bank account or service | 6 | 0.1% |
| Debt or credit management | 4 | 0.1% |
| Student loan | 3 | 0.1% |
| Credit reporting | 2 | 0.0% |
| Money transfers | 2 | 0.0% |
| Vehicle loan or lease | 2 | 0.0% |
| Other financial service | 1 | 0.0% |
| Prepaid card | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Enova International, Inc..
Company Response Breakdown
When consumers file complaints, Enova International, Inc. responds in one of several ways. The breakdown below shows how Enova International, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,482 | 99.1% |
| In progress | 20 | 0.4% |
| Closed with non-monetary relief | 19 | 0.3% |
| Closed with monetary relief | 11 | 0.2% |
| Closed | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Enova International, Inc..
| State | Complaints |
|---|---|
| Texas | 547 |
| Florida | 523 |
| California | 483 |
| Virginia | 471 |
| Georgia | 336 |
| Ohio | 254 |
| Louisiana | 223 |
| South Carolina | 195 |
| New Jersey | 194 |
| Alabama | 193 |
| Tennessee | 188 |
| Missouri | 161 |
| Michigan | 152 |
| Maryland | 137 |
| Wisconsin | 137 |
| Arizona | 101 |
| Illinois | 99 |
| Washington | 78 |
| Delaware | 77 |
| Kansas | 71 |
Your Rights
What to do if you have a complaint against Enova International, Inc.
- Contact Enova International, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Enova International, Inc. have?
Enova International, Inc. has 5,534 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Enova International, Inc.?
The most common issue reported is Incorrect information on your report with 735 complaints.
-
How do I file a complaint against Enova International, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Enova International, Inc. respond to complaints on time?
Enova International, Inc. has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.