TMX Finance LLC Consumer Complaints
TMX Finance LLC has received 1,229 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,229 total complaints on file with the CFPB.
- Most complaints are about Payday loan, title loan, or personal loan (644).
- Timely response rate: 84.6%.
- Consumer disputed rate: 21.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against TMX Finance LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan, title loan, or personal loan | 644 | 52.4% |
| Consumer Loan | 274 | 22.3% |
| Debt collection | 117 | 9.5% |
| Payday loan, title loan, personal loan, or advance loan | 96 | 7.8% |
| Vehicle loan or lease | 55 | 4.5% |
| Payday loan | 21 | 1.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 13 | 1.1% |
| Money transfer, virtual currency, or money service | 5 | 0.4% |
| Checking or savings account | 2 | 0.2% |
| Credit card or prepaid card | 1 | 0.1% |
| Credit reporting or other personal consumer reports | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about TMX Finance LLC.
Company Response Breakdown
When consumers file complaints, TMX Finance LLC responds in one of several ways. The breakdown below shows how TMX Finance LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,198 | 97.5% |
| Closed with monetary relief | 17 | 1.4% |
| Closed | 9 | 0.7% |
| Closed with non-monetary relief | 5 | 0.4% |
Complaints by State
Top states where consumers have filed complaints against TMX Finance LLC.
| State | Complaints |
|---|---|
| Georgia | 298 |
| Texas | 224 |
| Florida | 92 |
| Tennessee | 77 |
| South Carolina | 72 |
| Arizona | 60 |
| California | 55 |
| Alabama | 49 |
| Missouri | 49 |
| Virginia | 38 |
| Illinois | 36 |
| Nevada | 24 |
| Maryland | 16 |
| North Carolina | 14 |
| Kansas | 11 |
| New Jersey | 10 |
| Pennsylvania | 10 |
| Utah | 10 |
| New Mexico | 9 |
| Ohio | 8 |
Your Rights
What to do if you have a complaint against TMX Finance LLC
- Contact TMX Finance LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does TMX Finance LLC have?
TMX Finance LLC has 1,229 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about TMX Finance LLC?
The most common issue reported is Charged fees or interest you didn't expect with 250 complaints.
-
How do I file a complaint against TMX Finance LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does TMX Finance LLC respond to complaints on time?
TMX Finance LLC has a 84.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.