Prepaid card Complaints in Virginia
Virginia consumers have filed 513 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 513 prepaid card complaints from Virginia.
- American Express Company has the most complaints (148).
- Most common issue: Trouble using the card.
513 Total prepaid card complaints
30 Companies involved
13 Distinct issues
Top Companies for Prepaid card in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 148 | 28.8% |
| Incomm Holdings Inc. | 61 | 11.9% |
| Block, Inc. | 43 | 8.4% |
| Comerica | 34 | 6.6% |
| Empowerment Ventures, LLC | 31 | 6.0% |
| Netspend Corporation | 31 | 6.0% |
| U.S. Bancorp | 23 | 4.5% |
| Blackhawk Network Holdings Inc. | 20 | 3.9% |
| Paypal Holdings, Inc | 20 | 3.9% |
| Conduent Incorporated | 13 | 2.5% |
| Chime Financial Inc | 9 | 1.8% |
| Citibank, N.A. | 7 | 1.4% |
| Bank of America, National Association | 6 | 1.2% |
| Equifax, Inc. | 5 | 1.0% |
| Fiserv Finxact Core | 5 | 1.0% |
| Payfare International Inc. | 5 | 1.0% |
| ADP Inc. | 4 | 0.8% |
| Newport Intermediate Inc. | 4 | 0.8% |
| Securus J Holdings, LLC | 4 | 0.8% |
| Wells Fargo & Company | 4 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 351 | 68.4% |
| Closed with monetary relief | 124 | 24.2% |
| Closed with non-monetary relief | 30 | 5.8% |
| Closed | 4 | 0.8% |
| In progress | 4 | 0.8% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in Virginia?
513 complaints about prepaid card have been filed from Virginia.
-
Which company gets the most prepaid card complaints in Virginia?
American Express Company leads with 148 prepaid card complaints in Virginia.
-
What is the most common issue with prepaid card in Virginia?
The most frequently reported issue is Trouble using the card with 208 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.