Securus J Holdings, LLC Consumer Complaints
Securus J Holdings, LLC has received 268 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 268 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (129).
- Timely response rate: 100.0%.
- Consumer disputed rate: 6.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Securus J Holdings, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 129 | 48.1% |
| Credit card or prepaid card | 31 | 11.6% |
| Prepaid card | 28 | 10.4% |
| Bank account or service | 23 | 8.6% |
| Money transfers | 17 | 6.3% |
| Other financial service | 17 | 6.3% |
| Checking or savings account | 16 | 6.0% |
| Debt collection | 5 | 1.9% |
| Credit card | 2 | 0.7% |
Most Common Issues
These are the specific issues consumers most frequently report about Securus J Holdings, LLC.
Company Response Breakdown
When consumers file complaints, Securus J Holdings, LLC responds in one of several ways. The breakdown below shows how Securus J Holdings, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 195 | 72.8% |
| Closed | 62 | 23.1% |
| Closed with monetary relief | 6 | 2.2% |
| Closed with non-monetary relief | 5 | 1.9% |
Complaints by State
Top states where consumers have filed complaints against Securus J Holdings, LLC.
| State | Complaints |
|---|---|
| Virginia | 43 |
| Florida | 34 |
| Illinois | 19 |
| Pennsylvania | 19 |
| Georgia | 17 |
| Michigan | 16 |
| New York | 14 |
| California | 13 |
| North Carolina | 12 |
| Arizona | 10 |
| New Jersey | 8 |
| Louisiana | 7 |
| Ohio | 6 |
| Texas | 6 |
| Missouri | 5 |
| Tennessee | 5 |
| Colorado | 4 |
| Minnesota | 4 |
| Idaho | 3 |
| Kansas | 3 |
Your Rights
What to do if you have a complaint against Securus J Holdings, LLC
- Contact Securus J Holdings, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Securus J Holdings, LLC have?
Securus J Holdings, LLC has 268 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Securus J Holdings, LLC?
The most common issue reported is Unexpected or other fees with 35 complaints.
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How do I file a complaint against Securus J Holdings, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Securus J Holdings, LLC respond to complaints on time?
Securus J Holdings, LLC has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.