Consumer Loan Complaints in West Virginia
West Virginia consumers have filed 95 complaints about consumer loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 95 consumer loan complaints from West Virginia.
- Ally Financial Inc. has the most complaints (11).
- Most common issue: Managing the loan or lease.
95 Total consumer loan complaints
30 Companies involved
5 Distinct issues
Top Companies for Consumer Loan in West Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Ally Financial Inc. | 11 | 11.6% |
| Santander Consumer USA Holdings Inc. | 11 | 11.6% |
| Wells Fargo & Company | 8 | 8.4% |
| Bb&t Corporation | 6 | 6.3% |
| Credit Acceptance Corporation | 4 | 4.2% |
| Toyota Motor Credit Corporation | 4 | 4.2% |
| Byrider Franchising, LLC | 3 | 3.2% |
| Capital One Financial Corporation | 3 | 3.2% |
| Citibank, N.A. | 3 | 3.2% |
| JPMorgan Chase & Co. | 3 | 3.2% |
| M&t Bank Corporation | 3 | 3.2% |
| SunTrust Banks, Inc. | 3 | 3.2% |
| American Honda Finance Corp. | 2 | 2.1% |
| Ford Motor Credit Co. | 2 | 2.1% |
| HSBC North America Holdings Inc. | 2 | 2.1% |
| Huntington National Bank, the | 2 | 2.1% |
| Mercedes Benz Financial Services | 2 | 2.1% |
| Ocwen Financial Corporation | 2 | 2.1% |
| State Farm Bank, FSB | 2 | 2.1% |
| Synchrony Financial | 2 | 2.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to consumer loan complaints from West Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 84 | 88.4% |
| Closed with non-monetary relief | 7 | 7.4% |
| Closed with monetary relief | 3 | 3.2% |
| Closed without relief | 1 | 1.1% |
Frequently Asked Questions
-
How many Consumer Loan complaints have been filed in West Virginia?
95 complaints about consumer loan have been filed from West Virginia.
-
Which company gets the most consumer loan complaints in West Virginia?
Ally Financial Inc. leads with 11 consumer loan complaints in West Virginia.
-
What is the most common issue with consumer loan in West Virginia?
The most frequently reported issue is Managing the loan or lease with 42 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.